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Customer Service Representative - 195
Company | Copart |
Address | Las Vegas, NV, United States |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-08-24 |
Posted at | 9 months ago |
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.
- Face-to-face customer interaction.
- Read and interpret various reports and documents.
- Process mail incoming and outgoing per criteria.
- Receive and process payments.
- Other duties as assigned.
- Use company resources to gather information and offer solutions to meet customer needs.
- Proper completion of sale documents.
- Update lot (vehicle) notes in the system.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Answer multi-line telephone in a professional manner.
- Proficient with office equipment
- High School diploma
- Bilingual skills a plus
- Attention to detail
- Ability to multi-task in a fast-paced environment
- Computer proficiency - MS Suite
- Excellent customer service skills and attitude
- Professional appearance
- Problem-solving
- Occasional overtime as needed
- Typing speed 45WPM
- One year of office support experience in a customer service role preferred
- Excellent written and verbal skills
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