Banking Customer Service Representative

Sykes and Sitel are now Foundever™.

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.

Work with Us and You’ll Enjoy:

Pay: $16/hr

• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Internal Mobility (84% of our managers are promoted within)
• Health Benefits
• Employee discounts
• Dental
• Everbetter wellness program
• 100% Paid Professional Training
• Referral bonuses
• Vision
• Medical
• $15/hr Training

Location Requirements:

Must reside within 50 miles of the Sitel Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119

This is a work-at-home position currently, the location requirement is to ensure you are able to come to the site if there is; required training, coaching and development or equipment issues.

Core Responsibilities:

• Weekly review of quality standards, metrics, and performance
• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations where necessary
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination..

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Parental leave
• 401(k) matching
• Health insurance
• Vision insurance
• Dental insurance
• Work from home
• Paid time off

Experience level:

• Under 1 year

Shift:

• Day shift
• 8 hour shift
• Night shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Temporarily remote
• Remote
• Call center
• Office

Work Location: Remote