Customer Service Representative – First Notice Of Loss (Unlicensed)

Why Foundever™

Go further with Foundever™. Are you ready to move your career forward?. At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty one of the largest global providers of customer experience (CX) products. You will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Foundever has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! All our calls are inbound calls only- no cold calling.

Work with Us and You’ll Enjoy:

Pay: $15/hr

• Medical
• Everbetter wellness program
• 100% Paid Professional Training
• Employee discounts
• Increase potential to $16.50/hr
• Health Benefits
• Dental
• 401K retirement plan with company match
• Internal Mobility (84% of our managers are promoted within)
• Vision
• Employee Assistance Program (EAP)
• Referral bonuses

Location Requirements:

Must reside within 50 miles of our Las Vegas location. 420 Pilot Rd, Las Vegas NV, 89119

This is a work-at-home position, the location requirement is to ensure you are able to come to the site if there is required training, coaching and development or equipment issues.

Core Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems
• Ongoing training and skill development

Qualifications:

• Problem solving with a can-do attitude
• Must pass a background check and drug screening
• Must be 18+ years of age
• Enjoy working with a team as well as independently
• Eager to advance your career with a reliable company
• Strong communication skills, including the ability to navigate between screens while assisting customers
• High school diploma (or GED equivalent)

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members.

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.comand connect with us on Facebook, LinkedInand Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.As a Customer Service Representative you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts too. The primary function of the First Notice of Loss (FNOL) agent is to receive, review and process calls regarding losses incurred by the member. Callers may have be calling from the scene of an accident, report storm damage, a theft or other loss.

We are looking for people who:

• Enjoy working with a team as well as independently
• Are eager to advance their career with a reliable company
• Have a high school diploma (higher education preferred)
• Committed to driving customer satisfaction
• Pass a criminal background check and drug test in accordance to the laws in your state
• Have the ability to multi-task, problem solve, and are detail oriented
• Are 18+ years of age
• Are compassionate, understanding, and willing to show empathy with callers who are experiencing a difficult situation

Want to Grow as You Go?

• After 60 days of taking unlicensed calls you may have the opportunity, if meeting licensing criteria, to advance your career by going through the licensing process to obtain your independent claims adjuster license in your residence state and all other jurisdictions.
• Best part? Sitel covers the entire $5400 cost for you to get licensed!

What’s in it for you?

• Paid professional training
• SitelFit program to support your health and wellness
• Life-long skills and experience
• Job stability
• Paid time-off, so you can balance work and play
• We match 100% of your first 3% 401K investment when you reach 60 days of employment
• Employee discounts

Why Sitel

As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Vision insurance
• Health insurance
• Work from home
• 401(k) matching
• Paid time off
• 401(k)
• Dental insurance

Experience level:

• Under 1 year

Shift:

• Evening shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote