Customer Service Representative Jobs

bjectives of this role

* Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency

* Identify and address customer needs, with a goal of total satisfaction

* Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers

* Follow company guidelines and procedures for communications with minimal supervision

* Recommend improvements to company processes for efficiency

Responsibilities

* Build expert, dynamic knowledge of the company’s products and services

* Conduct research with available resources to satisfy customer inquiries

* Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships

* Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties

* Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications

* High school diploma or equivalent

* Successful experience in a corporate environment

* Strong communication skills, including active listening and clear articulation

* Ability to solve problems, alleviate conflicts, and escalate tactfully

* Ability to multitask, manage time, and prioritize

* Ability to work individually and as a team member

Preferred skills and qualifications

* Experience in sales

* Experience in a call-center environment

• * Proven track record of meeting or exceeding sales quotas