Client Services Supervisor (Customer Service)

A Day in the Life

The Client Services Supervisor provides direct guidance, supervision and support to the Client Services Coordinators and support staff. Assists the Client Services Manager with any assigned tasks and is responsible for vendor compliance. The Client Services Supervisor is detailed oriented, consistently delivers project completion on time, has excellent management skills that can inspire a true team atmosphere.

What does success look like in this role?

This ideal candidate is a mentor to the Client Service department, fostering a positive team atmosphere and leading by example. They can easily adapt and be resourceful within a fast-paced environment to support the day-to-day execution of client needs and requirements. They are solutions orientated, will remain calm when the pressure is on and will roll up their sleeves to get the job done. They are highly motivated by providing training and support to their team and anyone that needs it. They can be comfortably independent but also embrace collaboration. They enjoy leading and working within a dynamic, positive, and energetic team environment, and demonstrate our“we are one team” ethos.

Join our team and be part of our new facility in Henderson, Nevada! Training will take place in our Chino facility in Southern California and length will be dependent upon the role!

The following schedule is available for this role:

Monday-Friday, 8:00am-5:00pm

Starting Pay:

$61,500-$76,750 annually

Location:

3591 Volunteer Blvd, Henderson NV 89044 (NA)

All About You

What You’ll Bring to the Role:

• Excellent communication and interpersonal skills
• Trustworthy and moral character (we use pre-employment background& drug tests)
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Excellent technical capabilities with proficiency to learn internal and external software systems
• Has the ability to be flexible and adapt to changing priorities. 
• Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently 
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented

The Must Haves:

• Proficient with Microsoft Office applications, specifically Outlook and Excel
• Must have 2+ years’ experience in a logistics environment as a customer service representative;3PL a plus
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, ok with heights in elevated area and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
• Communicates, monitors and drives goals and performance metrics to meet client SLA’s
• Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Ensures the training and development of team members  
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Communicates expectations and provides regular feedback on performance  

Perks

• Internal opportunities– we believe in growing our own!
• Staff benefits plan– chose the benefits that are right for you!
• Flexible and fun work environment– work hard and play hard!
• Staff purchase program– wear the brands you love!

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Powered by JazzHR

lGcVZhDlOU