Customer Service - Remote Call Center

We are hiring immediately! Vitalant is currently seeking Donor Outreach Coordinators to be the front-line heroes to patients by scheduling present and past donors to make their next vital contribution through blood donation to the community.

Our ideal candidate is looking to work in a team environment that offers autonomy and the ability to work productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.

As a Donor Outreach Coordinator, you will be responsible for achieving goals for recruiting current, lapsed, and new donors, and scheduling them to donate at an in-center location or area blood drive. Every day you’ll be having fun making a measurable difference in your community.

What to Expect

Full time - Work from home opportunity

Schedule: Sunday-Thursday or Tuesday-Saturday

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

They include:

• Medical, dental, and vision insurance
• Employee Assistance Program
• 401K retirement savings plans + 5% company match
• Free short-and-long-term disability insurance
• HSA and FSA
• Tuition assistance up to 5K per year
• Plus, many other employee perks and programs!
• Paid time off
• Free basic life and AD&D insurance

We’re looking for someone who can:

• Code donor records appropriately based on the information provided by the donor, other parties, and management.
• Retain donors by booking quality donation appointments, assisting in resolving customer service issues, and act as the liaison in cultivating a customer service friendly culture.
• Enhance the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.
• Revolutionize the donor awe experience by using innovative messaging while ensuring the integrity of the donor’s profile (e.g., demographics, deferral information, codes donor records appropriately, etc.).
• Work in a supportive team atmosphere and willing to assist peers to contribute to a positive work environment and goals.

• Contact Center experience preferred
• One-year customer service experience preferred
• Basic PC/Windows proficiency
• High School Graduate or GED

About Us

Vitalant is the nation’s largest independent nonprofit organization focused exclusively on providing lifesaving blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request.

For more EEO information about applicant rights click here