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Call Center Customer Service Manager Jobs

Customer Service Manager (Call Center)
By Whalen LLC At , San Diego, 92154
Demonstrated progressive experience in the management of a call center support team.
Solid relationship management and performance management skills.
Maintain knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Call Center issues and technologies.
College diploma or university degree in related field and/or 5 years equivalent work experience.
Deep-seated experience with call center operations.
Customer Service Center Support Team Manager (Call Center)
By Heritage Bank At , Burlington, 98233 $98,430 a year
Equivalent combination of education, training and management experience may be considered.
Call Center Management experience – required. Financial services industry experience – preferred.
Work with branch banking and support department management teams to research and resolve cross-department customer issues/concerns in a timely manner.
Actively manage robbery response activities within assigned center, and participates as a member of the Bank’s incident response team.
High School diploma or equivalent - required. Associate's Degree or higher in Business, Accounting and/or Finance -preferred.
Demonstrated ability to monitor and manage income and expense budget(s).
Manager, Emergency Service Center (Call Center)
By WSSC Water At , Laurel $82,763 - $140,698 a year
Required Knowledge, Skills, And Abilities
Stays abreast of leading call management practices by tracking emerging trends in call center operations management
Conducts needs assessments, performance reviews, capacity planning, and cost/benefit analyses
Defines user requirements, establishes technical specifications as well as production, productivity, quality, and customer-service standards
Attends educational workshops, reviews, professional publications, establishes personal networks, benchmarks state-of-the-art practices, and participates in professional societies
Serves as the Division Manager, Emergency Services Center when needed
Assistant Manager - Customer Service Center
By Tuff Shed, Inc. At Lancaster, TX, United States
Performs all other duties, tasks and responsibilities as assigned by the Tuff Shed management
Has a working knowledge of all buildings and products sold by Tuff Shed
Reports phone or computer issues to CSC Manager and or IT immediately and follows contingency plan when required
Provides input to the CSC Manager regarding improvements for office procedures, policies, incentives, and contests
In partnership with the CSC Manager, conducts team meetings in person and virtual
High school diploma or requisite experience required
Call Center Customer Service Manager
By Independence Pet Group At United States
Excellent communication skills both verbal & written, and organizational and time management skills
Excellent interpersonal and team management skills
Hands-on experience with CRM software, call center telephony system, and Quality Management tools
Proven experience leading teams in a high-paced environment (Call Center experience REQUIRED)
Commitment and drive to deliver a great overall client and customer experience
Experience tracking and monitoring call center key performance indicators a plus
Call Center Customer Service Sales
By AT&T At , Orlando, Fl $18.12 an hour
With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
Disability Benefits (short term and long term)
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Call center or customer service experience
Joining our team comes with amazing perks and benefits:
You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
Customer Service - Remote Call Center
By Vitalant At , Scottsdale, 85257, Az $15.88 - $16.67 an hour
Code donor records appropriately based on the information provided by the donor, other parties, and management.
Enhance the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.
One-year customer service experience preferred
Full time - Work from home opportunity
Medical, dental, and vision insurance
401K retirement savings plans + 5% company match
Service Center Manager Jobs
By Aggreko, LLC At , Cincinnati, Oh
Successful experience in financial management against measurable performance standards, leading/managing an Operations Team
3 years of direct line management preferred.
We’re experts, which means you’ll have the following skills and experience:
Work from home, on-site or in a local service center-hybrid
Bachelor’s degree or equivalent 5 years related experience.
1 year of experience managing technical employees preferred.
Call Center Appointment Booker (Customer Service)
By AirCo Air Conditioning At Fort Worth, TX, United States

Pay Rate: $15.00-$17.00 /hr DOE, + bonuses after 90 days NOTE: Working a consistent Saturday or Sunday, and working until 8PM may be required. Four 10 hour shift options are available. This ...

Customer Service - Remote Call Center
By Vitalant At , Phoenix, 85007, Az $15.88 - $16.67 an hour
Code donor records appropriately based on the information provided by the donor, other parties, and management.
Enhance the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.
One-year customer service experience preferred
Full time - Work from home opportunity
Medical, dental, and vision insurance
401K retirement savings plans + 5% company match
Service Center Manager Jobs
By Habasit America At Dallas, TX, United States
Manages and directs all operations to support sales demand
Oversees expense budgets to ensure compliance with organizational expenditure requirements
Manages and ensures employee training, development, and succession planning
Manages assets to ensure proper maintenance, replacement and upgrades are completed in a timely manner
Develops and manages relevant KPIs in accordance for business needs
3 to 5 years of leadership experience in a service oriented operation (preferred)
Call Center Vendor Performance Manager, Inbound Sales And Customer Service
By Google Fiber At United States
5 years of experience in call center vendor management roles within Sales and Customer Service contact centers
Experience manipulating and analyzing large data sets in spreadsheets (Google Sheets or Dashboard Software) to performance manage results
Experience in B2C sales; experience building strategic analytical plans
Excellent verbal and written communication skills
BA/BS degree, MBA considered an asset
Ability to travel internationally up to 25% of the time.
Office Manager, Pdi/ Service Center
By Daimler Truck North America At , Jacksonville, Fl $67,500 - $86,500 a year
Pay offered dependent on knowledge, skills, and experience.
Manage the planning of the import with expediters/customs of the coaches from Europe in coordination with DCNA and EvoBus sales.
Manage and execute the vehicle pick up at the port.
Manage and maintain the complete documentation, like: transportation delivery protocol (UP), PDI protocol, final internal inspection protocol, delivery protocol.
Obtain and manage quotes for retrofits, maintain documentation and the warranties of those retrofits.
Setup vendors in the finance system to process PO’s and payments and all manual check requests.
Customer Service - Health Insurance - Call Center (Medicare)
By Insurance Administrative Solutions, L.L.C. At Clearwater, FL, United States

ABOUT INSURANCE ADMINISTRATIVE SOLUTIONS Insurance Administrative Solutions (IAS) is a third-party provider of comprehensive administrative solutions for our clients in the insurance industry. We ...

Call Center Answering Service Manager
By Reach At , Remote
Two to three years of management experience in a call center environment required
Organizational skills with ability to manage multiple priorities
Manages a schedule of shifts
Identifies and recommends expansions to technology, equipment, and processes that will improve customer and employee experience and retention
Overcomes objections to scheduling and offers the importance of attending their appointment
Experience with contact center technologies and best practices for delivering world class customer service