Customer Service Manager - Remote | Wfh

Are you ready to take the next step in your career? We're searching for a dynamic and experienced Customer Service Manager to be a key player in our passionate team! This isn't your typical call center role - it's a chance to make a real impact on our customers' experiences.
Location: Beaverton, OR, USA
Salary: Competitive compensation package, ranging from $80,000 to $95,000 per year
Work Style: Embrace the vibrant atmosphere of our Beaverton office - we're all about team synergy and collaboration.
Who We Are
We're in the business of creating joy! Our team crafts amazing toys that find their way to zoos, museums, parks, and more. We're seeking an enthusiastic Customer Service Manager to help us provide top-notch service and ensure our customers see us as their trusted partner.
What You'll Do
As our Customer Service Manager, you'll be the driving force behind our customer service team. You'll not only ensure orders are met seamlessly, but you'll also set and achieve performance goals, track support requests, and make sure every interaction is a positive one. You'll collaborate with various departments, from marketing to operations, to strengthen our metrics-driven approach. Plus, you'll be the mastermind behind our tradeshow preparations, making sure every detail shines.
Your Role In a Nutshell
Lead and inspire our customer service team
Make sure customer orders exceed expectations
Set and track performance targets for your team
Be the pulse of incoming calls and support requests
Unleash your creativity by supporting marketing and product incentives
Keep our ERP system up-to-date for seamless operations
Help us innovate sales and customer service processes
Keep projects on track and meet deadlines
Turn frowns upside down by efficiently solving customer complaints
Be the voice of our customers, providing valuable feedback to the product team
Discover innovative ways to engage customers
Foster a culture of open communication within your team
What We're Looking For
Embrace the Beaverton, OR lifestyle by working on-site
Hold a degree in Sales, Business Administration, or a related field
Bring 2+ years of management-level experience to the table
Navigate ERP systems with ease, preferably Microsoft Dynamics Navision
Champion customer service and sales administration processes
Your knack for team management and interpersonal skills is unparalleled
Juggle numbers and problems with confidence
Pack your bags for occasional travel to Atlanta, GA
What You'll Get
401K with company matching
Dental and health insurance coverage
Paid time off to recharge and explore
Vision insurance to keep your outlook crystal clear
Ready to join our fun and forward-moving team? We can't wait to hear from you! Take the leap and make your mark as our Customer Service Manager. Apply now to be a part of our adventure!
Employment Type: Full-Time
Salary: $ 80,000.00 95,000.00 Per Year