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Customer Service Manager Jobs

Company

endevis
Address Charlottesville, VA, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-05-24
Posted at 1 year ago
Job Description
Large Manufacturing Company located in Charlottesville VA is looking for a Customer Service Manager to lead the Customer Service Teams in the Americas.


Job Duties


  • Develop Customer Service to have a strong team of internal and external Sales serving our customer on a highly professional level to fulfil customer requirements
  • Ensure Professional handling of Customer Complaints
  • Monthly reporting, monitor and report KPI's for Customer Service
  • Support Sales trend through selective measures with Sales
  • Situational support of the Customer Service Team in their daily business and ensure an efficient process organization to ensure order confirmation to customers.
  • Drive Customer Service and Company Metrics
REQUIRED SKILLS


  • Knowledge of ERP Management & HRIS performance management systems (Success Factors Preferred)
  • 3+ years experience working as a Customer Service Manager
  • SAP Preferred)
  • Bachelor's Degree
  • Experience in Customer Relationship Management
  • 10+ years of Customer Service, Logistics and Similar Roles


endevis, LLC. and all companies represented are Equal Opportunity Employers and do not discriminate against any employee or applicant for employment because of age, race, color, sex, religion, national origin, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.


IND-D07