Customer Service Assistant Jobs

Responsibilities include providing customer service that typically involves receiving and handling callers' inquiries and/or complaints and responding to information requests. Duties involve explaining programs, services, policies, and/or procedures. The incumbent dialogues with the customer to obtain needed information, clarify what is desired, and/or determine how service can best be rendered. The incumbent provides information that requires understanding and an application of established policies, programs, and procedures. At times the incumbent will be exposed to and be required to deal with angry and/or irate customers. Work is performed under general supervision, requiring a moderate degree of independent judgment. Work Hazard: There is regular exposure to case information (pictures, written and verbal accounts) that depicts disturbing descriptions of sexual assault, child molestation, domestic violence, child neglect and abuse, mental health issues, and substance abuse. Exposure often leads to various levels of secondhand or vicarious trauma-a condition that affects many people who interact with those who have experienced these types of traumatic events.
Who may apply: This position is open to all qualified candidates.
Work location: This position is located at the Maleng Regional Justice Center in Kent but the incumbent may be required to work at other Superior Court locations.
Work schedule: This is a full-time position working a 35-hour work week. The work schedule is normally Monday through Friday, 8:30 a.m. - 4:30 p.m.
Additional materials required: Please include a resume and cover letter describing how you meet or exceed the requirements for this position. These materials are supplemental to your application. You must still completely fill out the application, including the "work history" section with your relevant education and work experience. Your application may be rejected as incomplete if you do not include relevant information only on the resume or cover letter if you do not include a resume and cover letter, or if your reference "see resume" on your application.
Please note that you can attach multiple documents to your application. Your options are:
1) Copy and paste one or more documents into the text resume section of the application.
2) Attached multiple documents/files in the attachment section.

• Interview and/or screen internal and/or external customers to establish program-specific documentation and/or identify services needed.
• Provide program-specific information that requires interpretation of established policies, procedures, and other relevant sources to internal and/or external customers over the telephone, in writing, and/or in person.
• Perform research on databases or the internet; determine validity, correctness, and completeness of the information received.
• Answer telephones and/or personally greet customers.

• Perform data entry (may vary according to position assignment). Maintain and update information.
• Assist co-workers as assigned.
• Provide general administrative assistance including but not limited to sorting and responding to mail, scheduling meetings, ordering department supplies, faxing, emailing, and copying.
• Handle multiple-step transactions such as receiving and/or issuing receipts, forms, cash, and documents.
• Draft, proofread, and edit documents, contracts, and/or correspondence.
• Maintain and/or retrieve information and compile data that may require information searches through files, contracts, records, microfilm, blueprints, maps, or computer files.

High school diploma or GED and one year of experience performing general information processing sufficient to successfully perform the essential duties of the job within this classification. Able to apply knowledge of specialized terminology pertaining to position assignments. Must have basic research skills. Must be organized and able to work independently and in a team environment; able to assess and prioritize tasks.

Necessary special requirements: The ability to reliably travel throughout the County is required. Finalists are subject to the Washington State Patrol criminal background check and a reference check. Criminal background records are not automatically disqualifying.
COVID-19 Vaccination Requirement:
King County Superior Court employees are required to be fully vaccinated against COVID-19. If you are a successful candidate for the position you applied for, the Court will send you a conditional offer letter.

As a condition of employment, prior to a final offer of employment, you will be required to:
Submit proof of vaccination, or have an approved request for medical or religious exemption and an approved accommodation. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
People are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of vaccination by the Centers for Disease Control and Prevention (CDC).
Selection process: Application materials will be screened for qualifications and the most competitive candidates will be invited for interviews. The most competitive for that group will then move forward to a final interview with the Director.
Union membership: This position is not represented by a union.
King County Superior Court is an Equal Employment Opportunity (EEO) Employer.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.