Customer Service Manager Jobs

Customer Service Manager

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

NOTE: The following position is for a proposed new business within First Transit. Only candidates meeting the work experience requirements will be considered.

First Transit is looking for a Customer Service Manager in the Los Angeles area to oversee the day-to-day operations of the Customer Service department, monitor agent activities, adjust staffing, and direct employees as necessary to provide excellent customer service. We seek ambitious leaders with a detailed-oriented, Customer service-focused, results-driven work ethic to help us provide our customers with reliable transportation. We are looking for you if you have the drive, confidence, and determination to succeed! This position's starting salary is $75,000 (Depending on experience).

Our Customer Service Manager enjoys:

• Tremendous career advancement opportunities due to a strong presence across North America
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and a 401(k) savings plan
• A great work environment

Our Customer Service Manager is responsible for the following:

• Upholding quality in customer service throughout the team by instilling behaviors for Customer First: A sense of urgency and personal integrity to complete the job
• Assisting department manager in generating and documenting employee performance evaluation
• Working with the department manager to ensure compliance with company and Metro policy and that various task deadlines are met.
• CS reporting for the department on call quality, booking accuracy, and 10-day contractual response on complaints that maintain scores of 90%
• Manage and review all complaints.
• Overseeing Site Evaluation Team
• Effectively communicate with internal and external customers and clients via phone, email, or written correspondence with concern resolutions.

To qualify as a Customer Service Manager, you’ll need the following:

• To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
• Excellent communication and negotiation skills, ability to influence without authority.
• Exceptional customer service skills and professional Customer-focused telephone manners
• To have a working knowledge of the Trapeze scheduling software
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• A minimum of three years of Supervisory experience
• Must have a working knowledge of ADA law and ADA service requirements.
• A high school diploma or equivalent
• To be able to work a flexible schedule which may include weekends

First Transit carries approximately 350 million passengers a year. Our employees play an integral role in our mission to provide easy and convenient mobility and improve quality of life by connecting people and communities.

APPLY TODAY!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce; therefore, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles, California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance of Los Angeles Fair Chance Ordinance. First is an equal opportunity employer, and by doing so, we will sustain and promote an inclusive culture that supports future growth for all.