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Customer Service Manager Jobs

Company

Amtec Inc.
Address Chatsworth, CA, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-05-18
Posted at 1 year ago
Job Description
Job Overview


As a Client Services Manager, you will be responsible for managing and maintaining relationships with clients, ensuring their satisfaction with our products and services. You will also be responsible for overseeing the day-to-day operations of the client services department, which includes managing a team of client services representatives.


Key Responsibilities


  • Work closely with other departments, such as sales and production, to ensure a seamless experience for clients
  • Manage and train a team of client services representatives, ensuring they have the necessary skills and knowledge to provide excellent service to clients
  • Monitor and analyze client feedback and data to identify trends and areas for improvement
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the client services department
  • Communicate regularly with clients to understand their needs and provide solutions to their problems
  • Develop and maintain strong relationships with clients, ensuring their satisfaction with our products and services