Customer Service Representative / Data Entry

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 10:00pm). It may be necessary, given the business need, to work occasional overtime.

We offer 7 weeks of paid training. The hours during training will be 9:30am to 6pm EST, Monday - Friday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
• Ask appropriate questions and listen actively while documenting required information in computer systems
• Make outbound calls to customers on prescription orders and payment issues
• Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• High school diploma / GED (or higher) OR equivalent work experience
• Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 10:00pm). It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner