Customer Service Rep (Part Time - Elmhurst)

Elmhurst, Illinois

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

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Gerber National Claim Services (GNCS)

Customer Service Representative / CSR

Elmhurst, IL

Two shifts available:

• 2pm to 6pm weekdays plus Saturday
• 9am to 1pm weekdays plus Saturday

Pay starts at $18.00 per hour

This position requires you to be in the office daily

Are you looking for a rewarding professional career? Do you have the desire to help people? Then Gerber National Claim Services is the place for you! Our Customer Service Representatives are there to help our customers when they experience problems with their vehicles. You will be trained to Assist drivers with vehicle maintenance calls. You will assist shops with approvals and light roadside assistance. You will learn about our dynamic industry and prepare to assist customers through our comprehensive, fully paid training program. We provide constant coaching and feedback to help you develop your skill.

Principal functions and responsibilities:

• Transfer calls to other departments
• Assist drivers with shop selection
• Dispatch service providers to assist customers with roadside assistance.
• Open service orders in the MIMS system
• Answer inbound calls from fleet drivers and repair shops
• Provide approvals for shops
• Perform miscellaneous duties as assigned by Team Leads and management.

Skills and Abilities:

• Strong work ethic
• Able to understand, support and follow company policies and procedures
• Goal oriented with the intent and desire to improve customer service
• Attention to detail
• Ability to multitask work on two screens
• Proficient in Google
• Microsoft office
• Positive attitude
• Works well in a team environment
• Clear communicator with the ability to exhibit good judgment with good phone etiquette