Customer Service Claims Representative

Customer Service Claims Representative
Rhode Island Claims
10 Amica Way, Lincoln, RI 02865

Your future is our business.

Our office in Lincoln, RI is looking for a Customer Service Claims Representative. In compliance with state licensing requirements and company guidelines; handle telephone calls, electronic and written communication and other customer contacts with a reasonable level of difficulty to their conclusion. Work with a minimal degree of independence, applying communication and service skills to handle adverse situations by representing the Company’s position in a sophisticated and professional manner. Seek additional guidance and authority when necessary.

Qualifications:

• Committed to improving one’s professional knowledge through continuing education
• Knowledge of Microsoft Office and computer systems
• Strong interpersonal skills
• Strong written and verbal communication skills
• Solid decision making skills, ability to handle conflicts and deal with difficult situations
• Strong organizational, time management and priority-setting skills
• Ability to work with appropriate supervision

Responsibilities:

• Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.
• Act to resolve issues within designated authority level.
• Secure and maintain licenses in designated states and complete continuing education as needed for compliance.
• Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service.
• May be called upon to handle other duties as required.
• Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system.
• Develop a working understanding of the laws and regulations that impact claims handling

Perks and Benefits

• Student Loan Repayment and Tuition Reimbursement programs
• Strong relationships, lifelong friendships
• Generous retirement benefits
• Employee community involvement
• Opportunities for advancement in a successful and growing company
• Fitness and wellness reimbursement
• Generous leave programs, including paid parental bonding leave
• Competitive salaries and exceptional benefits
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid vacation, holidays and sick days

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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