Customer Service Representative Jobs

Two positions available with the Aviation Department, Marketing division, 1 Kansas City Blvd., Kansas City International Airport.

Department/Division: Aviation Department, Marketing division
Salary Range: $18.37 - $28.01/ hourly
Work Location: 1 Kansas City Blvd., Kansas City International Airport
Normal Work Days/Hours: 8:00 a.m. - 5:00 p.m. Monday- Friday during training, then placed on schedule according to awarded shift bid.
Application Deadline Date: May 30, 2023

• Employees who hold the exact position title, have successfully completed their 6-month probationary period, and wish to be considered for a lateral transfer into the posted position, must contact the department directly. All others interested must submit an application to be considered for this posted Job Opening.

Greets and provides outstanding service to all customers and guests in a friendly, courteous and professional manner. Listens intently to identify customer needs, answers questions while providing accurate information, resolves problems or complaints and assists as needed. Provides customers with organized information in regard to airport services. Keeps records of comments, inquiries, complaints, and actions taken to resolve issues. Oversees the reservation process for the Simulation Room experience, School/Art and Community Tours. Maintains a courteous and professional manner at all times to de-escalate stressful situations. The ideal candidate has the ability to multi-task, prioritize and manage time. Must be able to work irregular hours due to flight times and airport operations.

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience. Must complete a 10-year FAA background check.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

QUESTIONS REGARDING AVIATION POSITIONS SHOULD BE DIRECTED TO THE AVIATION DEPARTMENT AT 816-243-3010.

The evaluation of applications is based only on the information submitted by the application deadline. Therefore, in order to have your application properly considered, you should include all relevant dates, i.e., attendance at educational institutions, date degree(s) conferred, etc. Further, you should provide detailed description of relevant work experience/dates, including months/years of employment. Failure to submit a completed application may eliminate you from the selection process. Resumes may be filed to determine eligibility, but an official City application must be completed prior to appointment.
For positions requiring college education as part of the minimum requirement and/or an equivalency, the minimum education requirement is high school graduation. The requirement of "high school graduation" also includes the state-issued GED certificate accredited by the Department of Education.
For positions that require an accredited degree, qualifying professional, responsible experience must be obtained AFTER receipt of the accredited degree.
Unless otherwise stated, the requirement of "an accredited" degree includes only those degrees obtained from colleges or universities listed with the U. S. Department of Education and recognized by the U.S. Secretary of Education.
If claiming military veterans preference points, you must attach a copy of your DD-214 or other qualifying documents prior to the application deadline.
All positions require successful completion of a pre-employment criminal history/background check. Non-residents, if appointed, must establish residency within the city limits of Kansas City, MO within nine months.
The City of KCMO is an equal opportunity employer committed to a diverse workforce. EOE.
POLICY OF NON DISCRIMINATION ON THE BASIS OF DISABILITY
The City of KCMO does not discriminate on the basis of disability in the admission or access to, or treatment or employment in, its programs or activities. Any applicant requiring an accommodation should contact the Human Resources Department, Recruitment Division at (816) 513-1945.