Claims Service Representative Iv - Homeowners Estimator

Do you want to use your customer service skills in a role where you can make a difference in people’s lives? Are you looking for more than just a job, but a career with endless opportunities for growth? Come join our passionate Property Claims Team!
As a member of our Property Field Claims Team, you will play a vital role in proving an outstanding experience for our members by using your investigative, negotiation and communication skills to help members through the claim process and recover from the unexpected.
This role requires a self-starter, customer focused person that possesses excellent time-management skills and enjoys working independently. This position comes with a laptop and company vehicle.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. We value our employees and prioritize manageable workloads for our Field Adjusters to help achieve work-life balance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Primary Responsibilities:
Investigate, evaluate and determine coverage onsite to resolve moderate to severe complexity claims; including preparing complete estimates of repair for covered damages.
Handle moderate to severe complexity claims assigned with little supervision.
Work with and may coordinate with several vendor services such as: contractors, emergency repair, plumbers, environmental, housing, cleaning services, engineers and various replacement services.
Communicate and interact with a variety of individuals including insureds, attorneys, public adjusters and forensic experts.
Explain benefits, coverages, and claims process either verbally or in writing.
Apply knowledge of state and federal laws, statutes and insurance regulations through the claim handling process.
Maintain accurate and current claim file documentation throughout the claims process.
Proficient knowledge of Xactimate estimating platform to prepare claims estimates.
Make recommendations to management for settlement amounts outside of authority limits.
Identify suspicious losses and recommend referral to SIU where appropriate.
Serve as a resource for less experienced staff, providing informal coaching as appropriate.
May be called upon for catastrophe duty.
Qualifications:
Our stellar employees successfully complete all required training in order to provide outstanding customer experience. This includes successfully completing all applicable licensing exam(s) and background checks required of various states.
This role might be for you if you have:
High School Diploma/General Equivalency Diploma
At least 3 years property claims adjusting experience of moderate to severe complexity that includes writing estimates involving dwelling and other structural damages
Ability to communicate clearly, professionally and empathetically on every interaction
Proficient knowledge of Xactimate or similar estimating platform
Advanced knowledge estimating losses of moderate complexity
Proficient knowledge of property claims contracts and interpretation of case law
Demonstrated negotiation, investigation, communication and conflict resolution skills
Developing knowledge of residential construction
Proficiency with smartphones and various software applications
Motivated and accountable to your team, your work and your schedule
Physical Requirements:
May require the ability to crouch and stoop to inspect confined spaces, including attics and crawl spaces
Need to meet all safe driving requirements including verification of driving record and possession of valid driver’s license
May require the ability to lift 50 pounds or more; including lifting a ladder in and out of the trunk of a car
May require the ability to climb ladders and traverse roofs, including the ability to inspect roofs and attics.
“Remote work is based on manager discretion and performance. Onboarding and training will be conducted on-site at an Auto Club facility. Employees must demonstrate reliability and proficiency in the department to be considered. Employees must have adequate high-speed internet, minimum of 50 Mbps. Employees must live within a reasonable commuting distance of their assigned Claims Unit. Employees assigned to a Claims Unit are required to report to the office for coaching and training opportunities upon request.”
Remarkable benefits:

• Tuition assistance
• Wellness program
• Health coverage for medical, dental, vision
• PTO for community volunteer programs
• Employee discounts
• 401(K) saving plan with company match AND Pension

The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer