Customer Service Representative Jobs

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Keep records of customer interactions, process customer accounts and file documents
• Identify and assess customers’ needs to achieve satisfaction
• Manage large amounts of incoming calls
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Take the extra mile to engage customers

Skills

• Customer orientation and ability to adapt/respond to different types of characters
• High school degree
• Familiarity with CRM systems and practices
• Strong phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota

Job Type: Full-time

Pay: $9.50 - $13.00 per hour