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Remote Customer Care Representative
Company | Jobot |
Address | Charlotte, NC, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Human Resources Services,Hospitals and Health Care |
Expires | 2023-06-21 |
Posted at | 11 months ago |
Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!
Why join us?
Why join us?
- Knowledgeable on systems, products, services, and best practice.
- Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Communicate with and inform supervisor of any problems or issues that arise.
- Other duties as assigned.
- Troubleshooting products following the complaint handling process.
- Coordinating with other departments to resolve issues.
- Ensuring performance goals are met.
- Communicating with customers through various channels and responding promptly to customer inquiries.
- Full time 12 pm to 8 pm with rotating weekends
- Minimum of 1 year experience in Customer Service environment with measured metrics
- Proven experience being able to perform computer skills and strong at multitasking
- High School Diploma or GED
- Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
- Prior experience providing customer support in a call center environment
- Microsoft and NetSuite or Oracle experience preferred
- Comfortable with learning and ongoing development.
- Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.
- Ability to remain calm, courteous, and professional when dealing with an irate customer.
- Ability to handle customer interaction through various channels of communication.
- Confidently owns responsibilities, accepts constructive feedback, and provides the same.
- Problem solver
- Critical thinking.
- Understands prioritization.
- Organized.
- “Can do” mentality.
- Team player, who considers team success a priority over personal.
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