Customer Service Associate/ Administrative Assistant

The Customer Service Associate/ Administrative Assistant, reporting to the General Manager, will work in a team environment and will be responsible for performing general administrative tasks and providing excellent customer service to our customers. This position will work in a fast-paced warehouse/ office setting. KEY RESPONSIBILITES:

• Provide administrative assistance to delivery drivers regarding missing products, customer returns, order or pricing inaccuracies, money collection, delivery timing issues, etc.
• 1+ years of experience in Customer Relations
• Computer Literacy across multiple platforms, including but not limited to Office365 suite COMPANY PROFILE: Lipari Foods is a regional full-line deli, bakery, packaging, and grocery distributor, headquartered in Warren, MI. We are a premier store distributor, delivering 31,000+ food and packaging products to 28 states and 10,000+ retail accounts. We operate several manufacturing facilities from a USDA fresh food plant to facilities specializing in jar goods, cheese and confections. We are in your communities providing food to your stores and feeding your families and neighbors. And we are growing. Fast. In fact, Lipari Foods was recently named by Crain's Business as one of the fastest growing companies in Michigan, and we're not just growing in Michigan! We are looking for talent with a can-do mindset, focused on growing a career, and interested in working on a diverse, dedicated team to create something greater collectively. Together, we are delivering more than great food to build a better tomorrow. Lipari Foods LLC is proud to be an Equal Opportunity Employer.
• High School Diploma or Equivalent
• Act as point of contact for internal teams and external clients and customers
• Apply and verify route assignments for customer orders and seek new route assignments when necessary
• Create customer orders and credits in accordance with standard price list or specific customer price levels, applying direction from management as needed
• Process customer requests as quickly and accurately as possible to enhance the company's image with the customer
• Greet, direct and support visitors as needed when reception/lobby is unattended
• Exceptional prioritization and time management skills
• Schedule appointments for customers and vendors if needed
• Answer and direct phone calls in a polite and friendly manner
• Catalogue accounts receivable and accounts payable paperwork using scanner and document management software
• Expedite the fulfilment of customer orders by alerting warehouse staff
• Operate standard office equipment, including but not limited to computers, tablets, mobile phones, facsimile machines, telephones, calculator/adding machines, scanning devices, copy devices, postage machines, credit card processing machines, etc.
• Assist accounts receivable and accounts payable when needed
• Provide customer service by applying & maintaining knowledge of all available products and services from the company
• Receive delivery documents from completed delivery routes and review paperwork for returns information, invoice changes, notes, signatures, and other applicable criteria
• Prepare communications such as memos, emails, invoices, reports, and other correspondence
• Train new team members as requested by management POSITION REQUIREMENTS:
• Collect and process customer payments when needed using cash register or credit card processing machine
• Retrieve, distribute, and process incoming USPS mail. Prepare and apply postage to outgoing USPS mail
• Create and maintain filing systems, both electronic and physical
• Create regular reports as assigned and distribute accordingly by USPS mail, email, in-person, or other methods.
• Proven track record of providing solutions to difficult issues
• Complete invoice paperwork and prepare invoice and other delivery documents for delivery route
• Ability to fluently speak, read and write English language
• Consult with sales team and/or management team on customer, invoice, or product questions as well as customer feedback and service improvement initiatives
• Receive customer inquiries, orders, complaints via telephone, facsimile, email, mail, walk-in, or online platform.
• Communicate delivery or procedural changes, inventory shortages, or other applicable issues to customers
• Utilize in-house computer systems and software, as well as customer software and databases to process customer orders, perform price adjustments, and/or communicate with customer
• Maintain contact lists and databases, including creation and maintenance of customer and vendor files.
• Professional verbal and written communication skills