Customer Service Associate Jobs

WyreStorm Technologies Corporation is looking for that perfect person to join our Customer Service Team out of our Round Lake NY headquarters. WyreStorm is an award-winning audio-visual solutions manufacturer passionately committed to the development and production of high-quality HD distribution, control solutions, and IT equipment at the very forefront of digital technology.
Role And Responsibilities

• Answering questions about order status, shipment schedules, and product information to help resolve customer concerns
• Providing quotations and checking product availability
• Resolving customer complaints
• Accounts receivable
• Respond promptly and professionally to incoming customer inquiries by telephone, email or online chat
• Communicating with customers about order status and shipping details as required
• Tracking inventory levels to ensure that orders are filled accurately and efficiently
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Handling all incoming customer queries and questions
• Processing orders that have been received by phone or email, including arranging shipments, handling customer service issues, and updating records

Requirements

• Attention to details
• Ability to maintain a calm and polite manner in stressful situations
• Excellent organizational and multitasking skills
• Willingness to cooperate with customers and management to resolve any issues that may arise
• 2+ years of previous customer service experience
• Familiarity with customer-relationship management (CRM) software programs
• Friendly and welcoming manner with clients and other members of the customer service team
• Strong command of written and verbal English

BenefitsBenefits

• Employee discount
• Flexible schedule
• Dental insurance
• Parental leave
• Paid time off
• Health insurance
• Vision insurance
• Tuition reimbursement
• 401(k)
• Life insurance