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E-Commerce Customer Service Associate (Seasonal)
Company | Catbird NYC |
Address | Brooklyn, NY, United States |
Employment type | TEMPORARY |
Salary | |
Category | Transportation, Logistics, Supply Chain and Storage,Internet Publishing |
Expires | 2023-09-09 |
Posted at | 8 months ago |
Catbird, a fine jewelry company, is currently looking for full-time Seasonal Customer Service Associates in our E-commerce Department.
- Navigate order management systems to process orders and support customer relationships
- Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
- Help cultivate a warm and inviting culture in order to assist our customers
- Provide exceptional and personalized service to customers via email, phone, social media channels, and live chat
- Provide styling advice to customers with a strong knowledge of products
- Problem solving mastermind Computer/tech savvy
- Experience with jewelry or luxury brands is a plus
- Empathetic, genuine, honest, encouraging and kind
- 1+ year(s) of experience in E-commerce Customer Service
- Experience using Kustomer is a plus
- Ability to work in a fast paced environment with flexibility in various areas of coverage
- Maintains a positive attitude with an all-hands-on-deck team mentality
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