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E-Commerce Customer Service Associate (Seasonal)

Company

Catbird NYC

Address Brooklyn, NY, United States
Employment type TEMPORARY
Salary
Category Transportation, Logistics, Supply Chain and Storage,Internet Publishing
Expires 2023-09-09
Posted at 8 months ago
Job Description
Catbird, a fine jewelry company, is currently looking for full-time Seasonal Customer Service Associates in our E-commerce Department.


SCHEDULE: Monday - Friday (Thursday & Fridays will be remote after training)


The role will start immediately, with a contract end date of December 31st. There is a possibility to extend based on business demands.


Please note, there will be some mandatory weekends and overtime. This role is located at our Brooklyn Navy Yard office.


Key Responsibilities


  • Navigate order management systems to process orders and support customer relationships
  • Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
  • Help cultivate a warm and inviting culture in order to assist our customers
  • Provide exceptional and personalized service to customers via email, phone, social media channels, and live chat
  • Provide styling advice to customers with a strong knowledge of products
Our Ideal


  • Problem solving mastermind Computer/tech savvy
  • Experience with jewelry or luxury brands is a plus
  • Empathetic, genuine, honest, encouraging and kind
  • 1+ year(s) of experience in E-commerce Customer Service
  • Experience using Kustomer is a plus
  • Ability to work in a fast paced environment with flexibility in various areas of coverage
  • Maintains a positive attitude with an all-hands-on-deck team mentality


Compensation: $20/hr