Customer Service Assistant Jobs

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Provide assistance to customer services personnel.

Organize and schedule customer orders to an appropriate department.

Ensure customer orders are met on time.

Interact with customers to know their requirements and needs.

Resolve conflicting and complex issues relating to customer services.

Ensure dispatching and shipping of products is met with customer deadlines.

Maintain and manage customer files and databases.

Coordinate and collaborate with cross-functional teams to ensure quality services to customers.

Assist customers in locating the required merchandise.

Implement company policies and procedures in providing good customer services.

Qualifications

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Track record of over-achieving quota