Customer Service And Logistics Representative

Overview:

– We build on the 115 years of experience of Demant owned companies, with a long heritage in hearing health and audio technology

– We are global pioneers in measuring the cognitive load that audio places on the brain

– We use AI and other cutting-edge technologies to reduce the cognitive load on the brain

We are a global company operating in more than 60 countries, and are headquartered in Copenhagen, Denmark

More information about EPOS at http://www.eposaudio.com

Build and grow with us

The Customer Service & Logistics Representative is responsible for customer service and operations support within the EPOS Audio subsidiary of Demant. We are looking for an energetic and service minded person who thrives in a fast paced environment to work with us.

Responsibilities:

• Coordinate with carriers and logistic partners for the successful shipment and delivery of goods
• Effectively answer partner and end-user questions via phone and email leveraging clear, effective, and thorough communication skills
• Ensure retailer deadlines are met and routing guidelines are followed by 3PL and carriers
• B2B Customer contact
• Additional support functions as needed
• Facilitate solutions for shipping escalations, including exceptions and claims
• Occasional Travel
• Perform customer invoicing
• Provide accurate and timely communication with all business partners to communicate resolution and/or plan of actions when necessary
• Coordinating and monitoring supply chain operations with 3PL partner
• Cross functional work with Procurement, Finance, Sales and other internal stakeholders.
• Order handling and follow-up
• Analyze, review, and process requests for return authorization and credits.
• Verifying accuracy in assigned orders by comparing data entered with source documents and making corrections to information entered when necessary

Qualifications:

• Good understanding of ERP systems and processes (Microsoft Dynamics AX, Salesforce etc.)
• Full English proficiency
• 3 -5 years of experience with customer service, order handling and operations support
• Intermediate to advanced proficiency with Excel
• Excellent written and oral communications skills.
• HS Diploma or equivalent
• Team player mentality, ability to work in a fast-paced environment
• Excellent organizational skills with the ability to prioritize work and multitask

The Company is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.