Customer Service Jobs

Customer Service Representative – In office position

CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.

Benefits

• Continued improvement training
• 2 week vacation to start and 12 paid holidays
• And much more!
• Extended Benefits Plan (Vision/Dental/Prescription/etc.)
• Competitive salary
• Annual summer outing, monthly luncheon, December Christmas party
• Full time permanent position

Responsibilities:

• Provide warranty, product recall and replacement information quickly to the satisfaction of the customer
• Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner
• Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia- OSHA) regulations.
• Filing as required, answer reception calls and other duties assigned as required
• Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues
• Partner with the sales team to ensure high levels of customer satisfaction
• Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience
• Provide Certificate of Insurance and Certificates of Origin to customers as needed
• Communicate with customers through various channels and respond to email orders and confirmations within 24 hours
• Contribute to the team spirit of cooperativeness
• Follow company and departmental policy and procedures
• Review prepayment orders to ensure orders are paid promptly prior to release
• Prepare annual goals and objectives and participate in job-related continuing education courses
• Oversee daily the Customer Ship to Validation process
• Build sustainable relationships of trust through open and interactive communication with internal customers
• Assist Account Receivable with short payments on customer orders
• Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
• Participate in meetings as required or requested
• Work with the production teams to ensure backorders are communicated to the customer
• Daily review of new and open tickets in the CRM
• Thorough knowledge of CMP products to provide product pricing and stock inquiries

Requirements:

• Excellent phone etiquette
• Proficient at Microsoft Office/Software
• Excellent verbal, written and interpersonal skills
• Customer Service training programs would be an asset
• 3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry
• Knowledge of CRM systems
• BSc degree in Business Administration or relevant field or equivalent work experience
• Order entry experience with preference to Infor Visual

Hours

• 8:00 m – 4:30 pm, Monday to Friday

CMP values diversity and encourages applications from all qualified individuals who are legally entitled to work in Canada. We welcome applications from candidates with disabilities, and accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation please contact Human Resources at [email protected] . We thank all applicants for their interest and advise that only those selected for an interview will be contacted.