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Client Relationship Specialist/Utilities

Company

Hubbell Incorporated
Address , St. Louis, 63146, Mo
Employment type
Salary
Expires 2023-07-17
Posted at 1 year ago
Job Description
Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Division Overview
Hubbell Utility Solutions (HUS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HUS is also deeply engaged in product solutions for the Utility Communications and Advanced Metering Infrastructure (AMI) space and has been actively growing that segment of the business. HUS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HUS products are also used in the civil construction, transportation, gas, and water industries.

HUS has four business units. Hubbell Power Systems (HPS) is our electrical components and infrastructure business. Aclara is our AMI and Meters business and also includes an installation business. Hubbell Gas Connectors and Accessories (HGCA) sells connectors and accessories for the repair, replacement and refurbishment of natural gas systems. Our fourth business is our Protection and Controls business which is our newest business initiative to drive substation communications, control and protection solutions. HUS provides these solutions in the Electric Utility, Water, Gas and Communications Market.

At HUS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of principled integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers. Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Position Overview

Our CRM team is the driving force behind our high-level customer interaction. Our CRM team ensures every customer interaction is exceptional and tailored to meet the customer. Stay in frequent touch with assigned distributor or direct customer accounts while working in conjunction with appropriate Sales Directors and other key team members.

Duties & Responsibilities

  • Work cohesively with assigned Sales Directors, distribution channel partners, and product managers
  • Ensure that customer/distributor issues are driven to resolution in a timely manner, such that customer expectations are met while following company guidelines
  • Liaise between the customer/distributor and internal teams ensuring that all interactions and procedures are compliant with company policies.
  • Operating as the main point of contact for any and all matters specific to assigned accounts.
  • Coordinate any quotation efforts with appropriate Aclara internal resources.
  • Coordinate the efforts of Aclara staff members in support of customer issue resolution.
  • Utilize Salesforce.com and keep current with opportunity information, leads, and other fields pertinent to Sales.
  • Maximize customer adoption and growth of Aclara products.
  • Key component to the on-boarding of all new customers/distributors within your assigned area and developing existing client relationships.
  • Visit identified key customers/distributors on an as-needed basis.
  • Ensure that existing customer/distributor satisfaction meets or exceeds expectations.

Education, Skills & Experience

  • Ability to prioritize among competing tasks.
  • Excellent listening, communication and presentation skills.
  • 3+ years of proven work experience in a professional setting.
  • Minimum of a bachelor’s degree in Business or a related field, or equivalent experience.
  • Ability to travel up to 30% of the time.
  • Possess the ability to partner with outside sales personnel and others to effectively meet the needs of the customer and grow the business.

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