Customer Records Assistant Manager

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis.

The Customer Records Assistant Manager requires collaborating with GM U.S. and Canadian team members such as the Region/Field, Dealer Contractual, Finance, Logistics, PDC (Parts Distribution Centers), RIM (Retail Inventory Management), PASE (Parts and Service Excellence) Program, and Legal to manage and maintain CCA Dealer, Allied, and OTD (Other than Dealer) records data.

Responsibilities:

• Review and approve monthly Invoices in SAP
• Maintain entries in Access database (Dealer Log) for Dealer Records tracking of all buy/sell activity
• Supervise CVI employee(s)
• Maintain accurate SOW (Statement of Work)
• Leverage use of macros in executing updates for large volume changes
• Communicate approval/denials
• Maintain electronic Dealer Records compliant with SOX, GM Audit Services, and GM ILM Policy.
  • Perform regular updates as needed to Names, Addresses, Class Codes, Medium Duty Enrolled Dealers, Wholesale Dealer Changes, Region Zone District Updates, etc.
• Manage Contract for CVI employees
  • Supervise CVI employee(s)
  • Maintain accurate SOW (Statement of Work)
  • Create Annual Shopping Cart in SAP
  • Review and approve monthly Invoices in SAP
• Administer Dealership Buy/Sell and Open Point Terminations, Parts Termination Analysis and authorized termination returns
  • Ensure Parts Termination Analysis are completed, accurate and current per GM Policy for all requested Dealer terminations
  • Perform necessary system updates to terminate/add Dealer records
  • Communicate with Dealers, Parts Distribution Centers, Field/Region Representatives, Finance, Logistics, RIM any Buy/Sell and Termination Parts Return Authorizations.
  • Monitor and ensure all authorized Parts Termination Returns are submitted, completed and documented.
  • Maintain entries in Access database (Dealer Log) for Dealer Records tracking of all buy/sell activity
  • Utilize OneDrive to administer flow of Buy/Sells through the Parts Termination Assistance Process.
• Update, track, and create reports for financial analysis using Access, Excel and macros
• GLENDA Access Control Listing Review - ACU Screens & Datasets
  • Review and validate current access requirements for Customer Records employees
• Administer CCA Dealer Special Policy Adjustment (SPA) program for U.S. Regions
  • Develop and communicate SPA guidelines/forms and procedures in accordance with GM Policy and Procedures
  • Facilitate payments of SPA requests
  • Communicate approval/denials
• Manage set-up and accuracy of all Allied Customer Codes, OTD (other than Dealer) Customer Codes, and Alternate Dealer Bulk Oil Program Codes
  • Collaborate with GM Departments/Divisions (i.e., Honda, BrightDrop, Cruise, etc.) to set up Allied Accounts for parts ordering. Process involves coordinating with Finance, Order Writing, Logistics, Program Managers, Supply Chain, etc.
  • Create and update Information Management System Customer Record data elements based on customer financial and distribution requirements
  • Maintain lists in SharePoint site of all Customer Record types
  • Lead or attend meetings designed to establish new customer order processing and customer record set up requirements
• Create and maintain monthly Financial Dashboard reports on all Dealership Buy/Sell and Termination Parts Assistance Activity
  • Update, track, and create reports for financial analysis using Access, Excel and macros
• Create and maintain CCA Dealer Records procedures as needed within SharePoint site
  • Document step-by-step procedures for department to adhere to and maintain updates, changes, and reporting for Dealer Records
• Monitor and ensure all authorized Parts Termination Returns are submitted, completed and documented.
• Maintain lists in SharePoint site of all Customer Record types
• Assist Field Personnel with any Dealership Catastrophe Claims to assist Dealers impacted by Natural Disasters
• Perform on-demand and monthly GTV system Marketing Code updates - RIM, PASE, Wholesale, Parts eCommerce and Tire Programs, etc.
  • Leverage use of macros in executing updates for large volume changes
• Perform necessary system updates to terminate/add Dealer records
• Facilitate payments of SPA requests
• Utilize OneDrive to administer flow of Buy/Sells through the Parts Termination Assistance Process.
• Create Annual Shopping Cart in SAP
• Ensure Parts Termination Analysis are completed, accurate and current per GM Policy for all requested Dealer terminations
• Review and validate current access requirements for Customer Records employees
• Communicate with Dealers, Parts Distribution Centers, Field/Region Representatives, Finance, Logistics, RIM any Buy/Sell and Termination Parts Return Authorizations.
• Lead or attend meetings designed to establish new customer order processing and customer record set up requirements
• Document step-by-step procedures for department to adhere to and maintain updates, changes, and reporting for Dealer Records
• Develop and communicate SPA guidelines/forms and procedures in accordance with GM Policy and Procedures
• Collaborate with GM Departments/Divisions (i.e., Honda, BrightDrop, Cruise, etc.) to set up Allied Accounts for parts ordering. Process involves coordinating with Finance, Order Writing, Logistics, Program Managers, Supply Chain, etc.
• Perform regular updates as needed to Names, Addresses, Class Codes, Medium Duty Enrolled Dealers, Wholesale Dealer Changes, Region Zone District Updates, etc.
• Create and update Information Management System Customer Record data elements based on customer financial and distribution requirements

Qualifications:

• Experience with Dealers Fixed Operations preferred
• Excellent and professional written and oral communication skills to explain direction and processes so they are easily understood
• Bachelor's degree or equivalent experience
• Customer-focused with a high attention to accuracy, detail, quality, and customer experience
• Proficient with Microsoft Office Suite (specifically Excel), ACCESS, macros, SharePoint, OneDrive, etc
• Excellent project management skills and ability to improve efficiencies
• Ability to look ahead, take ownership of tasks, lead and implement change to completion
• Experience with and understanding of Dealer Customer Records systems (i.e., GTV) preferred
• Ability to lead and collaborate effectively with cross functional teams across organizations

PLEASE ONLY APPLY IF YOU DO NOT NEED SPONSORSHIP TO WORK IN THE UNITED STATES NOW OR IN THE FUTURE. WE ARE UNABLE TO CONSIDER CANDIDATES WHO REQUIRE SPONSORSHIP.

The expected base compensation for this role is: ( $90,223.08 - $144,122.52 ). Actual base compensation within the identified range will vary based on factors relevant to the position.

Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

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