Customer Reception Specialist Jobs

Customer Reception Specialist

Hours: Part-Time/20 Hours

Shift Details: Days, 12:00pm - 4:00pm

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

Under the supervision of the Facility Lead/Coordinator, the Customer Reception Specialist is responsible for but not limited to:

• Efficiently performs a wide variety of tasks utilizing electronic, digital and PACS technologies as well as direct interpersonal care.
• Schedules patients in RIS and registers in Flowcast.
• Maintains paper and electronic patient records.
• Schedules outpatient procedures/appointments accurately, responds to telephone inquiries from patients and physician offices in a pleasant and professional and timely manner.
• Provides quality customer service
• Collects and processes patient clinical data to ensure superior patient care as well as department/hospital financial goals are achieved.

Minimum Requirements:

• Demonstrated problem solving skills.
• High School diploma, or equivalent.
• Communication skills, excellent writing and spelling.
• Ability to multitask , retain knowledge about multiple procedures and keep track of multiple tasks.
• Demonstrated excellent interpersonal and customer service skills.
• Typing and computer knowledge.
• Minimum 1 year experience in a hospital or medical office facility.

Benefits of Working at Middlesex Health

When you choose Middlesex Health, you have chosen a health care system that strives for excellence in patient care as well as employee satisfaction. In fact, we firmly believe they go hand-in-hand. Middlesex Health offers competitive salaries and a wide array of additional benefits.