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Associate Manager, Bbot S&O - Launch
Company | DoorDash |
Address | Denver, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-05-20 |
Posted at | 1 year ago |
About The Team
- Build models and process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
- Create and execute plans against Merchant onboarding strategy of building a seamless onboarding experience that delights merchants
- Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets
- Be able to achieve immediate results and adapt in an evolving work environment
- Independently translate high-level goals into relevant plans
- Implement programs across process, product, and people to move the numbers
- Look for ways to improve and want to shape the direction of the company
- Use data-driven analysis to run process improvement tests
- Influence and motivate people at all levels across a variety of job responsibilities
- Experience working successfully cross functionally with individual contributors
- Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
- Participated in a successful business process change (measured by adoption). Helped identify the business opportunity/challenge, implement process improvements and tools, and enable stakeholders on process changes.
- Ownership of software procurement and implementation
- Experience working successfully cross functionally with other department leads
- Experience administering a Configure, Price, Quote (CPQ) tool and process
- Experience with operationalizing, reporting, and ownership on critical SaaS metrics (new bookings, churn, SDR/AE attainment)
- Ownership of a business-critical Salesforce/CRM process
- Proven ability to provide an analysis that impacted a division (ex. SDR, CSM) level decision
- Able to complete tasks accurately, effectively and on time with superb attention to detail
- Excellent external and internal customer support skills
- 4-5 years of work experience in account management, systems implementation, as well as administering Salesforce, Hubspot, or a similar CRM system
- Proficient with SQL and business intelligence tools especially as it relates to metrics you own
- Bachelor’s degree or equivalent experience in finance and accounting
- Proven ability to provide an analysis that impacted a department (ex. Sales, Customer Success) level decision
- Proficient with API concepts and use of Automation/Integration platforms
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