Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
- Customer Experience Manager
- Manager Customer Experience
- Customer Experience
- Customer Experience Account Manager
- Associate Customer Experience Manager
- Customer Experience Strategy Manager
- Digital Customer Experience Manager
- Customer Experience Project Manager
- Customer Experience Workforce Manager
- Customer Experience Retail Manager
Some similar recruitments
Customer Experience Manager Jobs
Recruited by Gunner 9 months ago
Address Fairfield, CT, United States
Customer Experience Manager Jobs
Recruited by Gunner 9 months ago
Address Stamford, CT, United States
Ifp Customer Experience & Engagement Project Manager- Remote
Recruited by The Cigna Group 11 months ago
Address , Hartford, 06152, Ct
$82,900 - $138,100 a year
Customer Experience Manager Jobs
Company | Five Below |
Address | Norwalk, CT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-05-16 |
Posted at | 1 year ago |
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
- Leadership
- Sales Driver/Goal Oriented
- Accountability/Delegation/Follow up
- Trainer/Developer/Motivator
- Emerging Skill - Planning/Time Management
- Professionalism
- Ownership Commitment
- Communication
- Assists in receiving and stocking procedures
- Training the staff on the High Fives of Customer Service
- Responsible for opening and closing store procedures
- Packs out merchandise
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- Ensures that each guest has a fast, friendly, checkout
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
- Responsible for performing SM duties in their absence
- Reviews all corporate communications and reacts accordingly
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Uses financial reporting to drive business opportunities
- Assists in training all Associates
- Partners with supervisors or corporate office regarding store issues
- Stages merchandise for the sales floor
- Assists in staff scheduling
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Assists in developing all Associates
- Assists in supervising all Associates
- Assists in merchandising procedures
- Checks in shipments
- Unloads merchandise from trucks
- Drives store sales and controls expenses
- Assists in coaching all Associates
- Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
- Responsible for achieving CSAT score goals provided by the District Manager
- Authorizes register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Ensures all associates and managers are Wowing the Customer through personal contact with customers
- Assists payroll process and ensures budget is in line with plan
- Responsible for leading Front End Operations
- Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Frequently operate cash register
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- College experience preferred
- Minimum 2 years of management experience
- High School Graduate or equivalent.
- Excellent verbal and written communication skills
- Ability to multi-task
- Ability to maintain composure under pressure
- Creative thinking
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago