General Manager, Airport Customer Experience

Location: Minneapolis-St. Paul Intl Apt (MSP-TRML)
Additional Locations: None
Requisition ID: 68141
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• This job is a member of the Field Stations Team within the Customer Experience Division.
• Responsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences.

What You'll Do

• Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
• Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development
• Maintains company standards of safety and security
• Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates
• Acts as liaison between the Company and various organizations
• Assesses and executes appropriate resources to optimize station performance
• Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented
• Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
• Oversees, monitors and controls budget and manages overall financial administration
• Partners with vendors and contractors
• Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders
• Evaluates, identifies and recommends process improvement changes for a dynamic operational environment
• Manages scheduled, off-scheduled and charter flight operations and meets performance goals
• Monitors, reviews, and reports station performance

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• Minimum 6 years airline operations experience
• Bachelor’s degree in related field or equivalent work experience

Preferred Qualifications- Education & Prior Job Experience

• Knowledge of managing an operating budget
• 4 years in supervisory or management capacity

Skills, Licenses & Certifications

• Ability to resolve issues with internal and external customers
• Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines
• Valid US drivers license
• Ability to work cohesively with collective bargaining units
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Understands the importance of safety, compliance and regulatory standards associated with flight operations
• Uses sound business judgment to make key decisions
• Must be able to secure appropriate airport authority and/or US Customs security badges
• Demonstrated collaborative ability across departments, business units, vendors and contractors
• Ability to take initiative to act upon and adapt to a fast-paced environment
• Ability to deliver key corporate messages across all workgroups
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.)
• Effective conflict resolution skills
• Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing
• Track record of exceptional supervisory, leadership and motivational skills

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 68141