Customer Compliance Analyst Jobs

Job Title: Customer Compliance Analyst

Reports to: Customer Compliance Manager

Location: Westlake Village, CA (Remote)

The Role

The Customer Compliance Analyst will be responsible for analyzing customer requirements for major/mid-major and independent accounts. The CC Analyst initiates discussions with accounts during the onboarding process and beyond, looking for opportunities to re-align on process, adapting to the needs of the business. The Analyst will review Vendor Manuals, Contracts, Customer Portals and provide detailed notations of sections identified as needing further review, and then maintain system profiles and order data accordingly. The person in this role will also research deductions to clear aging while determining root cause, with possible follow-up meetings being scheduled to address concerns. The Analyst will be responsible for compilation and maintenance of data, following up with partners to ensure task accountability, and disputing of various customer compliance violations when necessary.

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

We celebrate diversity-of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact
The primary functions of this role, include but are not limited to:

Who You Are

Detail-oriented with strong analytical and problem-solving skills

Self-driven with a high degree of autonomy, inquisitiveness, and discipline with respect to time and priority management

Able to organize and drive consensus in meetings with peers, superiors, and external partners

We’d love to hear from people with

What We'll Give You

$68,000 - $73,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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