Credit & Collections Specialist Jobs

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

You will be an integral piece of the sales process, proactively reconciling open receivables and expediting the resolution of any financial matters related to the assigned portfolio. You are proficient in problem solving and prioritizing activities that have the greatest impact in a fast paced, ever-changing environment. You are committed to following departmental policy while still providing a world class customer experience.

Position Type (See Workplace Approach Below): Hybrid

Responsibilities:

• Provide world class customer service to both internal and external customers
• Make outbound collections calls (or emails) for customers with past due balances
• Reconcile and resolve billing gaps discovered in audit process
• Ensure that accounts in assigned portfolio pay within assigned payment terms
• Reconcile any discounts, credits, rebates, allowances, and resolve any disputes
• Monitor A/R Collection Hold Dashboard for assigned portfolio
• Focus on reconciliation, problem solving, and expediting process
• Work with AR Specialist to ensure that payments are applied correctly and in timely manner:
  • Reconcile any discounts, credits, rebates, allowances, and resolve any disputes
  • Monitor A/R Collection Hold Dashboard for assigned portfolio
• Periodically perform audit of billing processes for assigned portfolio by comparing YETI open receivables to customer open payables and collect on past due items:
  • Reconcile and resolve billing gaps discovered in audit process
  • Ensure that accounts in assigned portfolio pay within assigned payment terms
  • Make outbound collections calls (or emails) for customers with past due balances
• Maintain the steady flow of sales orders to key customers by keeping accounts in good standing
• Continually strive to improve and streamline internal processes
• Protect YETI Assets (Accounts Receivable)

Qualifications and Attributes:

• SAP experience preferred
• Strong Excel skills and experience in Microsoft Office
• Able to work in an ambiguous, fast-paced environment
• Bachelor's degree required
• Able to handle changing priorities and use good judgement in stressful situations
• Self-starter, ability to stay positive under pressure
• At least 2 years of experience in B2B collections, customer service, dispute resolution or account management experience
• Analytical mindset, ability to research and identify, design, and implement process improvements
• Strong attention to detail, organization, and prioritization
• Comfortable communicating to accounts as often as needed to achieve goals

US Workplace Approach:

• Onsite: Role requires you to be onsite full-time.
• Remote: Role is full-time remote.
• Hybrid: Role requires you to be located in Austin, Texas and is a mixture of onsite and remote.

Approach may vary based on role.

YETI is proud to be an Equal Opportunity Employer.

#LI-AR2 #LI-Hybrid