Collections Supervisor Jobs

Requirements

MOS Codes: None

Education and Experience : A High School diploma, GED or higher, and four (4) years of cashiering experience related to revenue collection.

Licenses and Certificates : None.

General Purpose

Under general supervision, supervise customer service personnel in the collection of various revenues in the municipal court, water utilities or tax office.

Typical Duties

Plan, organize, direct and control customer service related to collecting and disbursing of funds including taxes, permits, licenses, loans, service fees, user charges, fines, bond forfeitures, court costs, utility customer payments and deposits, and property taxes for other taxing entities. Maintain and schedule maintenance for remittance processor and extractors. Maintain and requisition for payment of service and maintenance contracts. Investigate, recommend, and implement new payment processing equipment. Review and issue refund authorizations. Involves: Establish work priorities, distribution of work, monitor work progress, and advise subordinate staff of changes in applicable laws or regulations to ensure statutory, administrative, accounting and audit requirements are satisfied. Establish accuracy of deposits, oversee the correct posting of payments, adjust or cancel transactions made in error, and reconcile daily shortages or overages in the section. Manage petty cash. Transmit all collection records to the automated financial management system and/or specialized software for area of responsibility. Prepare monthly financial reports. Reconcile deposits and ensure daily receipts are deposited in a timely and secure manner. Conduct unscheduled audits of cash drawers and change funds.

Respond to unusual or complex inquiries or complaints from public officials, other departments, taxing entities or the general public regarding payments, overpayments or other changes. Involves: Provide accurate information to inquiries either in person or by phone, research and personally respond to complex inquiries and assist employees in responding with complaints or inquiries, including complaints from individuals who may be irate. Correspond with customers on various issues and maintain files.

Supervise and coordinate the daily work of cashiers and customer service employees. Involves: Assign, schedule, guide and monitor work. Appraise employee performance and review subordinate supervisors' appraisals. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants. Recommend hiring, termination, transfers, discipline, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Approve leave requests and document absences.

Perform related duties as required. Involves: Perform duties of immediate supervisor, coworkers or customer service personnel as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. Assist in coordinating the collection process for delinquent accounts, maintain accurate records and prepare periodic internal or external reports including summaries of revenue collected or disbursed. Participate in safety committee meetings, assist in orienting new employees, maintain security systems, and provide back-up to other positions as needed. Prepare and submit fiscal year budget for the section.

General Information

For complete job specification, click here .

Test information: To be announced.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Closing Date/Time: 8/8/2023 11:59 PM Mountain

Salary: $34,100.00 - $57,350.00 Annually