Cpc Processor I Customer Support - Remote | Wfh

Join our dynamic team and be part of a groundbreaking health technology company that is revolutionizing the way health data is exchanged. We are a leader in the industry, dedicated to improving patient outcomes and reducing costs by facilitating the secure exchange of health data. As a member of our team, you will have the opportunity to make a significant impact while advancing your career in a supportive and stimulating environment.
What We Offer
At our company, we prioritize the growth and development of our employees. We provide comprehensive training programs to enhance your skills and empower you to contribute to our mission. Join our Architecture Group, comprised of exceptionally talented individuals, and be part of the team that is reshaping how the healthcare industry manages medical records. We offer a vibrant and collaborative work culture that you can be proud to be a part of.
What We Need
We are seeking a dedicated professional to join our team in a remote role. In this position, you will play a crucial role in ensuring the accurate and timely handling of release of information account issues for both internal and external customers. With your exceptional professionalism and customer service skills, you will make a significant impact on our operations and contribute to the seamless exchange of health data.
Responsibilities
Provide excellent customer service by answering release of information related telephone calls and inquiries promptly and accurately.
Review, research, resolve, and respond to inquiries received via telephone, email, or written correspondence.
Document all calls, inquiries, and resolutions in detail using our software systems.
Adhere to departmental processes and procedures to maintain high productivity and quality assurance.
Maintain strict confidentiality of all information encountered in the role.
Foster positive relationships with colleagues and management, promoting a professional and collaborative work environment.
Communicate effectively and promptly regarding any issues, complaints, or incidents.
Adhere to company policies and procedures as instructed by management.
Attend mandatory employee in-service meetings and training sessions.
Qualifications
High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
Friendly and professional manner of communication with excellent customer service skills.
Experience With a Multi-line Phone System Is Required.
Proficiency in MS Office, particularly Word and Excel, at an intermediate/advanced level.
One year of related experience would be beneficial.
Strong organizational skills and attention to detail.
Successful completion of annual Introductory HIPAA examination.
Completion of a 90-day ROI Certification course with a score of 85% or higher.
We Offer
Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
Provision of company equipment including computer, monitor, virtual phone, etc.
Full benefits package including PTO, health, vision, and dental insurance, 401k savings plan, and tuition assistance.
Note: Due to the nature of our clients and their requirements, selected candidates may be subject to post-offer health screenings, vaccinations, and health-related screenings as determined on a case-by-case basis.
To work remotely, you will need a high-speed internet connection and a distraction-free work environment. Vaccination against COVID-19 is a requirement for this job, with exemptions considered on a case-by-case basis.
We are an equal opportunity employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Please note that pay ranges for this job title may vary based on location, responsibilities, skills, experience, and other role requirements.
Minimum Pay Range (Equal Pay Act): $15.00 - $18.00 per hour.
Employment Type: Full-Time
Salary: $ 15.00 18.00 Per Year