Coordinator, Cargo Operations Control

Location: Integrated Operations Ctr (DFW-SV02)
Additional Locations: None
Requisition ID: 66808
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job

• The Cargo Operations Control team (COC) provides leadership, guidance and training to cargo employees and vendors, ensures enforcement of all company and departmental procedures, including safety and security.
• The AA Cargo Operations Support team needs an innovative, forward thinking self-starter to help take our Cargo Support efforts to new levels. If you’re looking for a new challenge and want to be part of a dynamically evolving, revenue generating organization, consider this opportunity.
• The role is a part of the Cargo Operations Center and Surface Logistics team within our Airports & Cargo Experience group.
• COC is the front line operational support team to Pilots, Line Crew Chiefs, Cargo Stations, the Contact Center and all other departments concerning cargo related issues and questions.

What You'll Do

• Compile investigations into causes of internal and external issues and customer complaints relating to Cargo.
• Enforce compliance of personnel with administrative policies, procedures, safety rules and governmental regulations. Collaborate with the Cargo Commercial team and other airline workgroups to ensure both an impeccable cargo operation and outstanding customer experience.
• Consult and coordinate with IOC and field stations to make operational decisions to support Cargo and protect revenue throughout the system.
• Coordinate system-wide cargo activities while actioning internal phone calls and emails to ensure quality performance, attention to detail, proactive communication, accountability and a drive for problem resolution during and after shipment lifecycle; encompassing Trucking, ULD Management, Dangerous Goods, Customs, Cargo Operation Control and Service Recovery.

All you'll need for success
Minimum Qualifications- Education & Prior Job Experience

• 3+ years of cargo operations experience
• Ability to work in a 24/7 environment
• Bachelor's Degree or equivalent experience

Preferred Qualifications- Education & Prior Job Experience

• Has Cargo Terminal Operations and Dangerous Goods experience.
• Has a strong knowledge of American Airlines Cargo products and understanding of the cargo industry.
• Has high proficiency using the iCargo system.

Skills, Licenses & Certifications

• Is a great team player with a positive, can-do attitude and projects a positive outlook.
• Has an ability to learn quickly and is adaptable in a changing business environment.
• Has a keen attention to detail, solid analytical skills and demonstrates sound business judgment.
• Ability to work and collaborate in a team environment as well as independently
• Consistently performs at their highest potential and delivers great results.
• Possesses excellent written and verbal communication skills and provides superior quality customer service with maximum emphasis on problem resolution.
• Has strong multi-tasking, prioritization and organization skills.
• Microsoft office knowledge preferred, Excel, Word, PowerPoint, Teams, etc.

What You'll Get
Feel free to take advantage of all that American Airlines has to offer:

• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 66808