Contracts Coordinator Jobs

Job Title: Contracts Coordinator

Duration: 6+ months

Location: 100% Remote

Required Pay Scale: $22.00

***Due to client requirements this role is only open to USC or GC candidates***

Job Summary:

The Client Onboarding team delivers an excellent customer and broker experience through seamless execution of end-to-end processes throughout the lifecycle of the Customer Journey. Specifically, Client Onboarding ensures contract accuracy, consistency between the contract and the system to minimize customer downstream impact, delivery of the contract package, and quality assurance around automated processing robotics. The team is seeking an experienced leader to oversee operations, collaborate with cross functional stakeholders, drive continuous process improvement, and manage change during the integration of systems while providing top-tier support to the business. The role requires a high degree of collaboration with subject matters experts in several key departments together with excellent communication and leadership skills.

The Post Close Supervisor is responsible for ensuring their team of specialists provide accurate and timely support facilitating the first steps of the Client Onboarding process. This includes hands-on supervision of day-to-day tasks and deployment of resources as needed to meet company objectives.

The successful candidate must be highly organized, familiar with the sales cycles and associated processes, able to prioritize multiple deadlines and have an understanding of energy markets and NRGs product suite.

Essential Duties/Responsibilities:

• Evaluate business processes and identify opportunities to drive continuous process improvement through job redesign, workflow, automation, and elimination of waste.

• Monitor and evaluate key performance indicators to ensure Service Level Agreements are being met

• Manage pipeline of workflow queues, schedules, priorities and allocate resources

• Troubleshot and resolve contract issues in a timely manner

• Supervise temporary and permanent resources employed to handle routine data entry tasks involved with processing of transactions

• Develop & maintain a high performing team of temporary & permanent resources fostering growth and opportunity

• Interact regularly with other departments such as Pricing Operations, Credit, Legal, Contract Administration, Transaction Management, Billing and Customer Service to help ensure timely and accurate responsiveness

• Ensure team members are trained on current products and processes

• Ensure team compliance with internal policies and business rules at all times

• Other duties as required by business needs.

Minimum Requirements:

• Bachelors degree or equivalent experience

• Three or more years experience in the retail energy industry

Job Knowledge, Skills and Abilities:

• Knowledge of the utility and/or the deregulated energy or telecommunications industry

• Ability to recognize critical business needs and determine appropriate course of action while remaining aligned to overall strategic vision

• Ability to prioritize both routine and unpredictable work activities, identify exceptions and recommend solutions to leadership

• Proficient communication skills and experience communicating with cross-functional departments in both oral and written form.

• Works well under pressure, remaining focused and calm in the face of distractions and changing priorities

• Excels in building relationships with all stakeholders in the contracting process (including Sales, Legal, Risk, Credit, Pricing, etc.)

• Excels in execution of multi-task assignments.

• Ability to quickly conceptualize and assimilate data to make decisions and take appropriate action.

• Ability to work effectively in a team-oriented environment.

• Adapts effectively to new and changing environments.

Preferred Qualifications:

• Knowledge of Siebel, SAP CCS, Microsoft Tools.

• A minimum of 3 - 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts is preferred

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [email protected] // 908-393-8600