Continuous Improvement Coordinator Jobs

Continuous Improvement Coordinator

OUC - The Reliable One, an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Continuous Improvement Coordinatorto join the Strategic Plan & Process Imp division.

We are looking for an innovative and analytical professional to drive efficiency through process improvement. In this role, you will be responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models
• Project Management Certification preferred
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire Change Management Certification preferred or required within 6 months of hire
• Experience with BPMN (Business Process Model and Notation) formatting preferred
• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Access to workout facilities at each location
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Click here to view our Benefits Summary.
• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Free downtown parking
• Paid vacation, holidays, and sick time
• Paid Conference and Training Opportunities
• Hybrid work schedule

Salary Range: $80,835.65 to $101,044.27 per year, commensurate with experience.

Location: Reliable Plaza - 100 W. Anderson Street, 32801

Please see below a complete Job description for this position.

Job Purpose:

Responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.

Primary Functions:

• Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights;
• May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions;
• Utilize change management tools and methodologies in project leadership;
• Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance;
• Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable;
• Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency;
• Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources;
• Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvement tools for process/system enhancements;
• Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit;
• Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed;
• Accountable for project delivery including meeting time, quality, and customer standards;
• Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives;
• Assign tasks, responsibilities, and deadlines to initiative team members;
• Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies;
• Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies;
• Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus;
• Perform other duties as assigned.

Technical Requirements:

• Software Application (i.e. EnterpriseOne, Insight, SharePoint);
• Working knowledge of all, but not limited to, the following:
• Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting;
• Operating systems for which process improvement initiatives are identified;
• Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements;
• Demonstrate use of data to define root cause;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages;
• Use end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners;
• Process improvement methodologies and supporting tools;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.).
• Familiarity with all, but not limited to, the following:
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Plan project timelines and milestones, track progress, monitor and communicate project status, and determine project costs, benefits, and controls. Identify and resolve project barriers and/or risks. Build and implement a sustainable control plan;
• Strong communication skills, both verbal and written;
• Change management methodologies and practices;

Education/ Certification/ Years of Experience Requirements:

• Change Management Certification preferred or required within 6 months of hire
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models
• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Project Management Certification preferred

Working Conditions:

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements:

This job consists of sitting, standing, walking, and may lift up to forty (40) pounds. This job consists of bending/stooping, pushing, pulling, and/or digging, reaching over head, repetitive motions, and climbing (i.e. ladders, stairs, hills, etc.). This job requires speaking and hearing, reading, writing, typing, and detailed inspection.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled