Continuous Improvement Coordinator Jobs

OUC - The Reliable One , an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Continuous Improvement Coordinatorto join the Strategic Plan & Process Imp division.
We are looking for an innovative and analytical professional to drive efficiency through process improvement. In this role, you will be responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.
OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.
The ideal candidate will have:

• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire Change Management Certification preferred or required within 6 months of hire
• Experience with BPMN (Business Process Model and Notation) formatting preferred
• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Project Management Certification preferred
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Paid vacation, holidays, and sick time
• Click here to view our Benefits Summary.
• Competitive compensation
• Hybrid work schedule
• Free downtown parking
• Access to workout facilities at each location
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid Conference and Training Opportunities
• Educational and Professional assistance programs; Paid Memberships in Professional Associations

Salary Range: $80,835.65 to $101,044.27 per year, commensurate with experience.
Location: Reliable Plaza - 100 W. Anderson Street, 32801
Please see below a complete Job description for this position.
Job Purpose:
Responsible for leading, facilitating, and/or enabling process efficiencies and controllership to support organizational oversight and management of key activities.
Primary Functions:

• Provide coaching, consulting, and guidance to leaders, managers, and associates across the assigned business area regarding the use of Continuous Improvement tools for process/system enhancements;
• Assign tasks, responsibilities, and deadlines to initiative team members;
• May be accountable for the financial management of assigned initiatives, including integration opportunities and cost reductions;
• Provide consultative support to leadership within context of overall strategic objective to initiate actions to improve the customer experience and gain process efficiencies;
• Drive changes in the organizational measurement systems to effectively monitor key strategic focuses, shifting the organization to end-to-end process management beyond current functional focus;
• Provide insight and guidance from a business perspective on the direction and continued utilization of Continuous Improvement methodologies;
• Provide Continuous Improvement consulting/coaching/training to employees across the assigned business area, and to department interns, as needed;
• Mentor the organizational stakeholders and project teams in the use and support of continuous improvement methodologies as applicable;
• Perform other duties as assigned.
• Complete reporting, monitoring and evaluation activities of current projects and/or actions targeted to improve key metrics and customer insights;
• Work with all levels (leaders, managers, and associates) of assigned areas to identify opportunities for improvement, structure efforts to achieve the targeted improvements and establish measurement systems to monitor performance;
• Utilize change management tools and methodologies in project leadership;
• Develop and maintain relationships throughout business unit to enable business objectives and issue resolution and program consistency;
• Provide leadership and technical expertise for planning, managing and implementation of business unit continuous improvement initiatives;
• Manage multiple initiatives which may have many internal and external dependencies, are complex in scope, have multiple integration points, and are worked within multiple teams of resources;
• Accountable for project delivery including meeting time, quality, and customer standards;
• Serve as an integral part of a team that will develop and lead the deployment of continuous improvement infrastructure throughout the business unit;

Technical Requirements:

• Demonstrate use of data to define root cause;
• Operating systems for which process improvement initiatives are identified;
• Change management methodologies and practices;
• Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws;
• Perform data manipulation and analysis (graphical and statistical) as required in support of performance metric reporting;
• Process improvement methodologies and supporting tools;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios and percentages;
• Familiarity with all, but not limited to, the following:
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) and standard office equipment (telephone, computer, copier, scanner, etc.).
• Strong communication skills, both verbal and written;
• Software Application (i.e. EnterpriseOne, Insight, SharePoint);
• Use end-to-end mapping and analysis to identify opportunities for improvement that positively impact up-stream and down-stream business partners;
• Working knowledge of all, but not limited to, the following:
• Process flow maps, charts and other tools to identify root cause and monitor current metrics and process improvements;
• Plan project timelines and milestones, track progress, monitor and communicate project status, and determine project costs, benefits, and controls. Identify and resolve project barriers and/or risks. Build and implement a sustainable control plan;

Education/ Certification/ Years of Experience Requirements:

• Bachelor’s degree in Business Administration, Industrial Engineer, Process Improvement, or other related field of study from an accredited college or university
• Process Improvement Certification (i.e. LEAN, Six Sigma Black Belt, or Green Belt) required upon hire
• Minimum of three (3) years of experience of leading continuous improvement initiatives including coordination with team facilitators and champions (management) to ensure project recommendations are implemented. Process continuous improvement experience with one of the industry standard models
• Change Management Certification preferred or required within 6 months of hire
• Project Management Certification preferred

Working Conditions:
This job is absent of disagreeable working conditions. This job is performed in an office work environment.
Physical Requirements:
This job consists of sitting, standing, walking, and may lift up to forty (40) pounds. This job consists of bending/stooping, pushing, pulling, and/or digging, reaching over head, repetitive motions, and climbing (i.e. ladders, stairs, hills, etc.). This job requires speaking and hearing, reading, writing, typing, and detailed inspection.
OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations .
EOE M/F/Vets/Disabled