Content & Community Manager Jobs

The Content and Community Manager for Restaurant Associates is a creative and collaborative individual who is looking for an exciting opportunity to advance their career! Reporting to the VP of Diversity, the role is based in R/A’s NYC Headquarters at 131 W. 31st St. and will lead production and management of content that drives engagement and builds communities across internal and external company platforms (i.e. social media). The selected candidate will be a specialist in content community management, content strategy and delivery, and will have a demonstrated track record of working collaboratively across functional teams. The ultimate objective is to create a community that raises an inclusive and positive employee experience for all.

Key responsibilities:

• Acts as R/A's People Brand ambassador building community, content strategy, development and delivery while monitoring performance, and reporting key performance metrics

• Collaborates closely with the Marketing, Internal Communications and People/HR team to ensure seamless internal communications across the company.

• Provides new insights and suggestions for improving Candidate and Employee experience and engagement throughout their journey.

• Leads assessments, data analytics, reporting and rewards programs.

• Maintains the master people content calendar that outlines all aspects of the creation and delivery of content to the R/A community throughout the year

• Supports the creation of engaging job descriptions and oversight for recruitment employer branding

• Supervises Glassdoor and other social media avenues, plans and implements initiatives for engaging reviewers and attraction rates

• Stays on top of new trends, implements methodologies from the industry, and reviews competitor people brand strategies.

• Delivers monthly updates for company’s leadership

• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency and alignment with the DEIB Impact Ambition Statement.

• Plan and implement community initiatives and programs quarterly across each business region.

Preferred Qualifications :

• 2-3 years previous work/intern experience in Public Relations Agency, Marketing, Advertising or Internal Communications.

• Computer literate, especially with how to write, interpret, and UI/UX Design, technical knowledge of MS Office

• Experience in the Hospitality field and a passion and appreciation of culinary arts, food and dining

• Experience as a Super Admin, leading the access and level of responsibility of all users

• Ability to convey People Value proposition to current and prospective employees with engaging content, experiences and positive culture.

• Proven skills in crafting original content & understanding Marketing Personas & Analytics Interpretation.

• Strong attention to detail, superb writing, editing, and production skills required.

• Graphic design knowledge (Adobe Creative Suite such as InDesign, Illustrator, Photoshop).

• Outstanding organizational and time management skill, ability to multi-task & do same day urgent postings when needed

• Creative change agent and proactive problem solver