Contact Center Associate I

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.

Summary

This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.

Job Responsibilities

Schedule Monday-Friday 800am - 430pm or Tuesday - Friday 800am - 530pm and Saturday 900am - 100pm

• Uses assertive communication to secure appointments
• Determines what is appropriate donation process with each call
• Maintains accurate donor files and fills out appropriate forms
• Calls appropriate donors based on inventory needs
• Recruiting for Automated Procedures
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Data Entry
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Reminder Calls
• Recruiting for Whole Blood Donations
• Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
• Scheduling/ Canceling and rescheduling donor appointments

Benefits Full Benefits Including Medical, Dental, Vision, Paid Time Off, Sick Days, and Retirement Plan

Education

High School Diploma or Equivalent

Other

Minimum 1 Year Experience In Telemarketing And/or Customer Service

Customer service training experience preferred

Ability to organize and prioritize

Basic computer, typing skills, and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills

Persuasive sales skills

Ability to read and interpret SOPs

Ability to work independently and meet deadlines

Willingness to follow direction

Problem solving abilities

At New York Blood Center Enterprises (NYBCe), one of the most comprehensive blood centers in the world, our focus is on cultivating excellence by merging cutting-edge innovation with diligent customer service, groundbreaking research, and comprehensive program and service development. Join us as we work towards meeting and exceeding the growing needs of our diverse communities, further our lifesaving strategic goals in a rapidly changing environment, and expand our impact on the local, national, and global communities we serve.

Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948 and is now a major partner in the NYBC Enterprise.

We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Memorial operates 10 donor centers and conducts hundreds of blood drives each month. Our sister centers in NE and the Greater KC area have 4 and 7 donor centers respectively. The blood centers in MN, NE and the Greater KC area serve almost 100 hospitals and more than a dozen air ambulances with life-saving blood—from our community, for our community.

This fascinating, challenging medical directorship, puts you in the driver’s seat as co-medical director at a nationally recognized Children’s hospital transfusion service, a national quality leading safety net hospital that is the largest local level 1 trauma center (both adult and pediatric), and associate medical director for blood centers in MN (Duluth and Twin Cities, NE (Lincoln and Omaha) and Greater KC (Kansas and Missouri).

The blood centers collect peripheral blood stem cells (PBSC) and does testing for almost ½ million donors annually. There is ample opportunity for research and clinical publication as well as direct patient and donor involvement. Educational opportunities abound as we have transfusion medicine fellows rotating in several of the above locations and we present to various technologist groups frequently

Responsibilities

• Provide medical support across the enterprise and for the assigned blood center and transfusion services. The two MN based medical directors provide 24/7 coverage for the local children’s hospital and also the largest trauma hospital.
• Publishes articles, chapters, books, and lectures and gives presentations on a local, and national level.
• Provide medical consultation and recommendations on training, technique, and education needs.
• Perform cooperative translational and clinical research studies with the goal of obtaining funding (grant or corporate funding).
• Participate in medical student and postgraduate teaching activities.
• Participate in regional, national, and international societies dedicated to transfusion medicine, apheresis medicine and/or cellular therapies.
• Assures participation in quality assurance activities and optimal performance of assigned program and services including acting as CLIA lab director in multiple locations.
• Participates in the related hospital administrative and clinical activities as requested by hospitals, including transfusion and surgical (trauma) committees.

Education

Primary M.D. or D.O Board Certified Certification in either Hematology, or Oncology or Pathology and must have board certification preferred or board eligible for Transfusion Medicine.

Experience

At least two years to five years’ experience in clinical/laboratory aspects of transfusion and apheresis medicine beyond fellowship training medicine with at least half in medical supervision of transfusion services or services of comparable scope and complexity with familiarity in cell therapy.

Licensure

Full license to practice medicine in currently employed state with unencumbered eligibility to apply for and receive licenses in employer designated states within 6 months of the start of employment along with all relevant designated NYS Certificates of Qualification (COQs). Must have 5 available CLIA slots.

Knowledge

Expert knowledge of state and federal regulations.

Skills & Abilities

Ability to travel up to 20% of the time.

Ability to provide medical directorship face-to-face, via phone/web-meeting or on-call to various groups.

Ability to lead, direct and mentor staff.

Strong attention to detail in all work processes.