Concierge - Verite / Alexander Valley

POSITION SUMMARY

Jackson Family Wines is searching for a Concierge to support our Alexander Valley tasting room businesses and our exceptional sales teams. This role will office out of the Verite Estate while building itineraries for all three of our Alexander Valley estates including Stonestreet and the Spire Collection. Our Alexander Valley brands are multi-generational, family-owned wineries that produce wines with authenticity and exceptional pedigree. The Alexander Valley Concierge will be responsible for a broad range of operational tasks including but not limited to, answering incoming phone calls, managing the general e-mail in-boxes for all three estates, handling e-mail and phone requests for tasting appointments, and building itineraries for our collectors. The ideal candidate is able to seamlessly multi-task, thrive in a fast-paced luxury wine environment , and quickly contribute by supporting the estate team with their daily DTC sales duties.

Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance, and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry leaders!
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Other duties as assigned.
• Efficiently convey the on-site experiences and brand positioning over the phone and e-mail to book and confirm quality appointments for our Alexander Valley based Estates.
• Receive all inbound phone calls for Verite to provide first-line customer service regarding a wide variety of requests.
• Actively work with our Business Development partners to efficiently schedule and confirm their referrals and ensure reciprocation when building member itineraries.
• Provide administrative support to the DTC Management team.
• Become proficient with our E-Winery database to access Collectors’ accounts for simple updates, review & create notes, and review purchase history.
• Manage multiple tasting room calendars via Tock and Outlook to maximize on-site visitation with qualified wine collectors.
• Work with several Excel documents to manage event RSVP’s, referrals to and from business development partners , and on-site visitation logs.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education

• World-class attention to detail.
• Highly proficient in Word and Excel; Adept at learning new software platforms
• Always be kind and graceful under pressure.
• Must have reliable transportation.
• Thrive while multi-tasking including managing multiple phone lines, e-mail in-boxes and calendars, along with other tasks or projects.
• Demonstrated communication skills; ability to build rapport with high net-worth wine collectors.
• Effectively and diplomatically interface and communicate with employees at all levels and departments in the company.

Pay Range:

$23.19 - $28.11- $33.03 per hour

Benefits:

• Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
• 401k with employer match
• Wine discounts!
• Health insurance – medical, dental, vision, disability & life insurance
• Learning & Development opportunities

At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.

This job requisition and salary range are effective as of January 1st, 2023. All company job requisitions prior to January 1st, 2023 are null and void.