Community Health Worker I

SUMMARY: The Community Health Worker I (CHW I) is responsible for ensuring a supportive, compassionate, and empowering experience of our consumers, most of which are experiencing chronic homelessness. Responsibilities include conducting intakes in the Homeless Management Information System (HMIS); conducting assessments in the Coordinated Assessment and Referral System (CARS); discussing resources to create a healthcare plan and housing plan; reporting outcomes to the program manager; consumer assistance including transportation; and conflict de-escalation and resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following as well as other duties that may be assigned:

• Inventory supplies, including ensuring that donations and supplies are used appropriately, that needs for donations are reported to Development, and that supplies are purchased when needed.
• Consistently educate our consumers about ethics and communication and model good behaviors to our consumers consistently, mindful of the long term goals and objectives of the program.
• Perform HMIS consumer intakes and CARS consumer assessments.
• Coordinate consumer appointments and transportation as required.
• Maintain HMIS with suitable data integrity.Provide data reports that demonstrate accurate outcomes.
• Communicate immediately with the program manager or director concerning any issues that impact the safety of consumers and staff, including any incidences that result in incident reports.
• Resolve grievances from program participants through the use of the grievance procedure.
• Advancement requires completion of local courses to receive a certification in CHW practice from a local college.
• Serve as a mediator and finds positive ways of responding to conflicts between consumers and staff.
• Attend weekly staff meetings, staff in-service and other trainings. CPR and First Aid training are required with the expectation that each staff member can perform CPR if necessary.
• Meet regularly with program manager or director for coordination, mentoring, and reporting outcomes.
• Maintain collaborations and supportive relationships with social services, medical, and mental health providers that are helpful to our consumers and partnering agencies.
• Understand that Trauma-informed Care is our prime directive and is a treatment framework that involves understanding, recognizing, and responding to the effects on our consumers of all types of trauma.
• Treat all consumers equally, with respect, and according to the guidelines and staff rules. Our standard is one of graciousness and kindness. When misbehaviors occur, respect the consumer and divert the behavior if possible.
• Ensure the accurate and timely collection of statistical data for all operations.

QUALIFICATIONS:

Education and Experience:

• Previous experience and proven consistent success in working with people transitioning out of homelessness
• Previous experience working with people with multiple disabilities
• Previous management, administrative and/or supervisory experience (preferred)
• High school diploma or GED

Language and Communications Skills:

• Ability to effectively present information both orally and in written format and respond to questions from staff, consumers, service partners and the general public.
• Computer proficiency in Microsoft Office applications and ability to quickly learn additional applications if required
• Possesses excellent telephone, computer (MS Office), written, and verbal communications skills
• Speaking and writing both English and Spanish is required
• Well organized, self-starter

More extensive position description available on request.

TO APPLY: Please submit resume/CV to Jackie Gacayan, Program Director,[email protected]

No phone calls or faxes, please.