Program Manager, Business Process Excellence

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Role Purpose:

The Global Controllership – BPE team is responsible for the roll out and the day-to-day management of our internal LEAN program. The BPE program provides training, coaching and guidance to the Global Controllership team on continuous improvement. Our geographical scope spans four main locations; Amsterdam, London, New York and Los Angeles.

The BPE Program Manager will be accountable for: designing, executing and evaluating the BPE program, providing training, coaching and guidance to the Global controllership team, and facilitation and management of process improvement initiatives. This includes engaging with employees across all levels of the organization to identify and scope BPE related improvement opportunities, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer and employee experience.

Responsibilities

• Encourage, motivate & foster an environment for teams to be receptive to change
• Design, plan, organize, facilitate and follow-up on trainings, projects and events with the ability to switch back and forth between facilitative leader and driver as situations dictate
• Recognize and address improvement roadblocks for teams and organization
• Train and coach teams on KPI selection and design
• BPE program review, design and execution
• Global tracking of strategic goals and projects
• Coaching of cross functional teams to ensure delivery of disciplined, data-driven, well-documented improvement initiatives
• Conduct BPE program maturity scans
• Other duties and projects as assigned

Qualifications

Basic Requirements:

• Bachelor’s degree level o and a minimum of 5 years’ experience in a program or project role or an equivalent combination of education and experience
• Experience in change & project management, stakeholder management and influencing people without authority
• Ability to communicate with all levels of staff, management and senior leadership
• Excellent written and verbal communications
• Lean Six Sigma certification (e.g. green belt, black belt, master black belt or other)
• Capacity to think strategically and innovatively

Desired Characteristics

• Fast, clear and independent thinker who is naturally curious about end-to-end processes
• Strong self-starter, able to consistently deliver without requiring significant oversight and direction
• Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict
• Metrics and number savvy with an analytical mindset
• Ability to thrive in a fast-paced, customer-centric and ever-changing environment
• Previous experience working with remote teams, international experience a considerable plus

Additional Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in New York, NY
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $115,000 (bonus eligible)

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.