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Communications Coordinator Jobs
Company | Threshold Marketing |
Address | Raytown, MO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-02 |
Posted at | 10 months ago |
The primary objective of the Communications Coordinator is to assist customers with account sign-up, order processing, and providing accurate and timely responses to inquiries, questions, or complaints with superior professionalism, courtesy, and empathy.
- Update customer information and meticulously ensure accurate entry of confidential customer information
- Initiate contact with a high level of potential customers daily and convert a targeted percentage to new accounts
- Troubleshoot customer problems, identify root causes, and use company tools and resources to determine how to resolve the complaint appropriately and efficiently
- When unable to resolve issues in a reasonable amount of time, expedite to the appropriate department and reach out to the Senior Customer Service Manager for further training and coaching to determine a solution and expand knowledge
- The Communications Coordinator is an upstanding example of our core values and believes in our commitment to excellence carrying that throughout all customer interactions, client meetings, brainstorming sessions, and projects
- Work cross-functionally with the technical and compliance department to effectively escalate product and account-related issues
- Provide superior customer support through one-on-one meetings and serve as the primary contact for future accounts
- Have a positive mindset and thrive in team settings
- Possess excellent communication, interpersonal, and active-listening skills
- Extremely punctual, dependable, and professional
- Previous experience in a customer service setting, including hospitality, retail, or restaurant experience
- Career opportunities
- High-energy, entrepreneurial office environment
- Travel opportunities to places like Cabo, Las Vegas, and Cancun in the future
- Competitive commission packages
- Close-knit, family-oriented team culture
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