Commercial Driver (Customer Service Professional)

Job description

CDL Commercial Driver

For 30+ years PROSHRED®Security has offered the most secure on-site information destruction services across the business and government spectrum. PROSHRED®_Security has a presence in 37 major markets across the USA, and with an environmental impact equaling over 6 million trees saved, PROSHRED*_®*Security consolidates its position as one of the market leaders in the sustainable privacy protection sector.

Why PROSHRED?

PROSHRED® is a national player in the Information Destruction industry and a, ‘just a fun place to work.’

• Competitive Base Salary + plus bonus opportunities tied to deliverables and success

• USA and Canada public company exposure
• Career advancement opportunities
• On the job training and skills development

Summary:
A Customer Service Professional (CSP) is responsible for servicing a busy route daily and providing excellent customer service to a variety of businesses. The CSP is the face of the company for the customer. The operator of PROSHRED®’s trucks will provide on-site document shredding services at the customer’s business location and provide a document of disposal using a cost efficient and environmentally friendly shredding process. Daily and regularly scheduled care and maintenance of the vehicle and shredding equipment is a responsibility of the CSP

Job Duties:

• Manage all customer concerns in a professional and courteous manner
• Provide end of day paperwork in a complete, organized fashion following company policy
• Work closely with the Branch Manager to ensure that they meet the requisite contributing margin targets on all routes
• Complete a daily safety check of the shredding vehicle and equipment and report any deficiencies immediately
• Keep truck maintained, clean and professional looking
• Promote service to current customers to secure more business
• Make minor repairs to the shredding track and equipment if necessary
• Complete paperwork neatly and accurately and on time at each stop
• Provide on time service to all accounts on a daily basis
• Attend monthly branch meetings and provide input
• Provide daily service to a busy route of existing and new customers
• Communicate with Branch Administrator on a regular basis daily to report progress or any issues with schedules and timing of customer routes
• Manage the shredding of customer documents at the customer’s facility in a safe and professional manner
• Build positive relationships with repeat customers
• Repair containers on sight immediately if required
• Strictly maintain all company procedures and present a professional image and attire both inside and outside the customer facility
• Adhere to PROSHRED®, Naid and ISO policies and procedures
• Promote service to casual enquiries to secure leads for sales reps
• Ensure PROSHRED®’s standards for customer service are being met
• Deliver and install new containers in customer facilities as required
• Distribute marketing material as required
• Advise sales of opportunities noted when travelling and shredding
• Shred all customer documents in a secure manner as per company standards

Requirements:

• Customer Focus – Dedicated to exceeding the expectations of the customer. Acts with the customer in mind. Maintains effective relationships with customers and gains their trust and respect. Ability to build rapport quickly, establish relationship in a short time. Listens well, not defensive
• Good communications skills
• Ability to push/pull up to 300 pound wheeled container
• Experience in providing service to customers in an independent role
• High school diploma
• Time Management - Uses their time effectively and efficiently. Concentrates their time on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities
• Ability to lift 50+ lbs
• Geographic familiarity of routes/traffic pattern
• Minimum 2 years commercial driving experience
• CDL License Class B a requirement
• A thorough understanding of driving safety standards and regulations

Job Type: Full-time

Pay: Starting $20.00 per hour plus bonuses

Job Type: Full-time

Salary: From $21.00 per hour

Benefits:

• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching
• 401(k)
• Health insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: In person