Food Server, Agave Bar & Grill (Pool Cafe)

The Food Server is responsible for creating the overall dining experience for our guest. The role will be accountable for interacting with guests, taking food and beverage orders and ensure an exceptional guest experience. This position could service any of our Food and Beverage outlets including In-Room Dining, but excluding restaurants for Zouk.

• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Security – If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

• Present guest with their check and bid them farewell upon departure.
• Maintain knowledge of house drink selection and menu items and make recommendations to dining room guests.
• Rotate to other Food & Beverage outlets/venues, as necessary.
• Deliver beverages, including alcoholic options to guests.
• Provide proper communication and promptly resolve guest issues.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Anticipate guest needs and acknowledge special requests and act.
• Greet and welcome all guests in a professional manner upon seating.
• Ensure table side food service and quality presentation.
• Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
• Establish the pace of the meal in accordance with the table’s individual needs.
• Obtain and maintain position-specific licensing.
• Maintain a clean, sanitized and organized work area.
• Other duties as assigned.

Required:

• Polished appearance and demeanor.
• At least six months food server experience.
• Ability to work varied shifts, including nights, weekends and holidays.
• At least 21 years of age.
• Excellent customer service skills.
• Ability to effectively communicate in English.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred:

• Sommeliers Certification or similar professional beverage certification(s).
• Previous working experience in a large, luxury resort setting.