Don't worry, we can still help! Below, please find related information to help you with your job search.
Climate Product Generalist Jobs
Company | HGS |
Address | , |
Employment type | |
Salary | |
Expires | 2023-07-28 |
Posted at | 11 months ago |
HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and over three decades of experience we consistently ensure our clients deliver exceptional results.
Our HGS Product Generalist supporting Bayer’s Climate LLC division, is responsible for providing best-in-class product support for all Climate FieldView users in North America via phone, email and live chat to end-users.
Principal Duties and Responsibilities
- Provide evening/weekend support as needed during peak planting and harvest seasons.
- Track all customer interactions in Salesforce.
- Develop and maintain working product knowledge for all Climate FieldView products.
- Troubleshoot technical issues to establish the root cause of problems and escalate the issue to the appropriate Level 2 support team if necessary.
- Respond to inquiries and call-back requests placed via live chat and the online ticket system.
- Field inbound calls from North American farmers, Climate dealers, and Climate field sales teams on product support related issues. These calls will include support requests for FieldView setup, installation, in-field operation, and troubleshooting of in-field breakdowns.
Minimum Job Requirements: (Education, Experience, Skills)
- Excellent time management and problem-solving skills.
- Strong writing skills; evidence of creativity.
- Experience working in the Salesforce environment.
- Effective communicator.
- Experience working in the Google Suite environment.
- Positive attitude & highly motivated.
- Flexible to adapt as priorities change.
- Bachelor’s Degree in an Agricultural, Computer Science or Business-related field preferred
- Experience working with Ag equipment is a plus: Planters, combines, air seeders, or sprayers / Original equipment monitors (OEM) such as John Deere, Case IH, and Ag Leader.
Competencies:
Uses Sound Judgment & Makes Decisions
Wisely Asks questions of team members and managers to identify critical issues. Understands the impact of a decision on customers and HGS. Knows when to seek direction with an issue or problem and/or to gain understanding about the impact of an action or decision.
Shows Initiative
Proactively seeks solutions to problems before being asked. Initiates self-development efforts and seeks job enrichment opportunities.
Promotes Teamwork
Participates on cross functional teams. Takes ownership for work; is open to new ideas; complies with rules and processes; demonstrates behaviors consistent with the organization’s values; treats others with respect; understand and follows ethical guidelines; regularly shares expertise with team members to support continuous learning and improvement; works well with others, promotes teamwork.
Communicates Effectively
Listens and converses with a variety of audiences. Extracts key issues from others by asking the right questions. Able to present information and ideas in a cohesive and logical manner.
Embraces Differences
Takes accountability for own progress and seeks to continually improve. Responds to others’ varying needs. Appreciates differences among team members.
Drives Customer Focus
Identifies opportunities to exceed the expectations of customers. Establishes and nurtures strong sustainable collaborative relationships with internal and external customers. Designs internal work processes to improve customer service. Adds value to the organization by providing exemplary customer service. Follows up, gets help from others when necessary.
Understands Client Needs
Agent understands the impact of individual performance as it relates to the client program and to meeting/improving targets; understands the client needs and expectations; responds to requests effectively and on time; is open to change and new information.
HGS offers a full competitive benefit package including Medical and Dental Insurance, Life, Short Term and Long Term Disability Insurance, 401(k) Savings Plan with company match, and a Tuition Reimbursement Program.
HGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 7 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 7 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 7 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 7 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 7 months ago