Client Support Specialist Jobs

WIN is the #1 Ranked Real Estate inspection services company in the US and Canada. We are an Entrepreneur 500 company, and ranked as the fastest growing inspection services company in the US, and recognized as the Most Innovative Home Services Company . Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life
About the role:
You will be based in our ultramodern Chicago offices, which is easily accessible by public transportation, and overlooks the Chicago river.
Initially, you will act as a liaison between the WIN Franchise Owners (clients) and a passionate support team comprising experts in marketing, training, and technology. In this liaison role, you will receive requests for support from the clients. You will triage the request and then coordinate resolution. You will basically act as a Champion for your clients, while working collaboratively with experts to devise solutions that clients are looking for.
As you grow in this role, you will begin to develop expertise in our processes and systems, and begin to gradually develop subject matter expertise to troubleshoot issues, and help clients in a highly responsive and empathetic manner.
Essential Duties and Responsibilities:

• Provide client support in a highly responsive, collaborative and empathetic manner
• Act as a liaison between the WIN Franchise Owners (clients) and the WIN support team
• Coordinate and schedule various webinars and training programs
• Over time, develop expertise in WIN's systems and processes
• Utilize internal tools and resources to provide client support

Knowledge, Skills and Qualifications:

• Exceptional attention to detail, strong follow-through, and outstanding organizational skills
• Like to work hard, have fun, laugh with colleagues, and embrace accountability
• Preferred but not required: 4+ years of experience in a client support role
• Strong desire to learn and grow
• Strong work ethics and ability to get things done both autonomously and collaboratively
• Highly proficient in and comfortable with technology, apps, and social media
• Kind, helpful, friendly and pleasing personality

What We Offer:

• We prioritize core values, initiative, leadership and adaptability over hard skills
• Strong emphasis on personal and professional development
• Complimentary access to onsite state-of-the-art fitness center
• Spacious offices overlooking the Chicago river, and easily accessible via CTA trains and buses, and Metra
• Exceptional benefits: health, dental, and vision plans; PTO; transit stipend; and 401K matching
• Highly inclusive and collaborative culture built on mutual respect

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.