Client Support Executive Jobs

WIN is the #1 Ranked Real Estate inspection services company in the US and Canada. We are an Entrepreneur 500 company, and ranked as the fastest growing inspection services company in the US, and recognized as the Most Innovative Home Services Company . Click here to learn more about our company and culture: https://www.linkedin.com/company/winhomeinspection/life
About the role:
You will be based in our exquisite Chicago offices, which are easily accessible by public transportation, and overlooks the Chicago river.
Initially, you will act as a liaison between the WIN Franchise Owners (clients) and a passionate support team comprising experts in marketing, training, and technology. In this liaison role, you will receive requests for support from the clients. You will triage the request and then coordinate resolution. You will basically act as a Champion for your clients, while working collaboratively with experts to devise solutions that clients are looking for.
As you grow in this role, you will begin to develop expertise in our processes and systems, and begin to gradually develop subject matter expertise to troubleshoot issues, and help clients in a highly responsive and empathetic manner.
Essential Duties and Responsibilities:

• Over time, develop expertise in WIN's systems and processes
• Utilize internal tools and resources to provide client support
• Act as a liaison between the WIN Franchise Owners (clients) and the WIN support team
• Coordinate and schedule various webinars and training programs
• Provide client support in a highly responsive, collaborative and empathetic manner

Knowledge, Skills and Qualifications:

• Strong work ethics and ability to get things done both autonomously and collaboratively
• Strong desire to learn and grow
• Kind, helpful, friendly and pleasing personality
• Exceptional attention to detail, strong follow-through, and outstanding organizational skills
• Like to work hard, have fun, laugh with colleagues, and embrace accountability
• Preferred but not required: 2+ years of experience in a client support role
• Highly proficient in and comfortable with technology, apps, and social media

What We Offer:

• We prioritize core values, initiative, leadership and adaptability over hard skills
• Exceptional benefits: health, dental, and vision plans; PTO; and 401K matching
• Complimentary access to onsite state-of-the-art fitness center
• Strong emphasis on personal and professional development
• Incredible office setting overlooking the Chicago river, and easily accessible via CTA trains and buses, and Metra
• Highly inclusive and collaborative culture built on mutual respect

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.